OR25911 - Housing Administration Officer

Aatom Recruitment is hiring on behalf of Local Authority for the role of OR25911 - Housing Administration Officer

Job Title: OR25911 - Housing Administration Officer

Contract Duration: 6 Months

Hours per week: 36

Job Purpose

Administer and progress damp, mould, and disrepair cases at Council owned accommodation to improve property conditions for tenants and defend disrepair claims successfully.

Delivery of an effective and appropriate service to all service users, fairly and without discrimination.

Main Duties and Responsibilities

Generic Responsibilities

Administer systems and processes to record, track, action, and resolve damp, mould, and disrepair cases. uiries/ complaints in the provision of an efficient and effective service and having regards with dealing sensitively with issues in relation to vulnerable individuals.

2. Work alongside colleagues and on-site technical officers and contractors undertaking surveys and delivering works, and the Council's legal services section, to actively progress and resolve damp, mould, and disrepair issues.

3. Support the delivery of initiatives to prevent damp, mould, and disrepair occurring at the Council's housing stock.

4. Support the effective management of contracts.

5. Assemble and analyse data and produce management and performance information.

6. Engage with customers, respond to queries and concerns, and support the management of complaints.

7. The postholder will be required to undertake such other duties commensurate with the grade, and / or hours of work, as may be reasonably be required.

8. Responsible for protecting and managing information securely, and reporting breaches or suspected information security breaches, in line with Council policies.