Internal Account Administrator

Internal Title: Internal Account Administrator

Department: Sales & Operations

Location: Office based - Brighton (this is not a remote working role)

Employment Type: Permanent - Full-time

About Trident

At Trident, we make IT a source of strength, helping organisations thrive so they can better support the people who rely on them every day.

We've built a different kind of partnership, one that puts people first. We work side by side with our clients to make sure their technology is reliable, built for purpose, and designed to support modern ways of working. When that happens, people achieve more, teams feel supported, and organisations become stronger.

Our purpose is simple: to create strength through partnership.

Our vision is to set the standard for people-focused IT partnerships.

And our mission is to collaborate side by side every day, combining reliable IT, practical guidance, and people-first support to make technology a trusted and empowering part of everyday working life.

Everything we do is shaped by our values:

Value - We create lasting value by helping others achieve more for the people they serve.

Integrity - We do the right thing, always, openly, and consistently.

Partnership - We build true partnerships that make people and organisations stronger.

Together, these principles are what make us Trident. They remind us that our greatest strength comes from working as one team, with our colleagues, our partners, and our clients, to make a real difference.

Job Overview

The Internal Account Administrator provides essential administrative and operational support to both Internal Account Managers and Relationship Managers, helping to ensure client accounts are accurately maintained and day-to-day tasks are processed efficiently.

The role focuses on coordinating internal processes, supporting customer communications, and managing account administration to a high standard. Working closely with the sales team, this position helps reduce the operational workload, enabling Relationship Managers to focus on strategic account management, client acquisition, and revenue growth.

To be successful in this role, the individual will demonstrate strong organisational and support skills, a positive and professional approach to customer service, and the ability to manage multiple tasks in a busy environment. This position is well suited to someone looking to develop experience in account support, sales operations, or IT administration within an MSP environment.

Key Responsibilities

Account & Customer Support

• Provide day-to-day administrative support to Internal Account Managers and Relationship Managers.
• Handle routine client queries via phone and email, escalating where needed.
• Assist with logging, updating, reviewing, and closing service tickets in the CRM.
• Keep client records, documentation, and contact details accurate and up to date.

Internal Coordination

• Liaise with internal teams such as service desk, operations, and purchasing to support client requests.
• Assist with coordinating orders, renewals, deliveries, and scheduling activities.
• Provide mailbox and service board cover during periods of team absence to ensure continuity.
• Support with meeting preparation and follow-up tasks as required.

Quoting & Order Support

• Assist with preparing quotes and renewal documentation.
• Request pricing and availability from suppliers as directed.
• Carry out basic quote follow-ups to provide customer service support (no sales targets).

Experience & Skills Required

Experience:

• Familiarity with IT products, services, and the technology landscape (preferred but not essential).

Skills:

• Organisational Skills: Detail-focused, demonstrated ability to effectively manage multiple tasks and priorities.
• Independent Decision making. Utilise available tools, information, teams and resources to make informed decisions and demonstrate the ability to take the initiative.
• Communication Skills: Excellent verbal and written communication abilities to engage with clients, stakeholders and internal teams.
• Analytical Skills: Ability to assess client feedback, requests, and opportunities to provide actionable insights.
• Customer Service: A solution-oriented mindset and commitment to providing exceptional service.

Why Join Trident?

• Help lead and shape the future of Trident's technical service operations.
• Empower and develop a talented team across multiple disciplines.
• Influence company-wide service strategy and client experience.
• Be part of a leadership culture that values collaboration, learning, and continuous improvement.

Benefits

• 33 days of annual leave (including bank holidays), rising by one day per year of service up to 40 days.
• Access to on-demand IT courses, practice tests and virtual labs.
• Wellbeing - Access to Bupa EAP (Employee Assistance Program) for you and your family.
• 'Cycle to Work' scheme.
• Access to vendor pricing for personal IT hardware and software purchases.
• Access to Microsoft Workplace Discount Program - Save up to 10% on Surface devices and 30% on Microsoft 365 subscriptions.
• "Smart casual" dress code with dress down Friday raising money for the local charities.
• 'Refer a friend' recruitment bonus scheme.