Events & Operations Administrator

About Us

Property Entrepreneur is part of a consortium of four market-leading, privately-owned companies delivering a start-to-finish service package for aspirational clients across the world. We are proud to be the UK's highest-rated 'business in property' education and training company, on a mission to help entrepreneurs achieve financial independence through property.

For over a decade, we have delivered sell-out events and world-class member experiences. Our members are high-calibre, high-expectation individuals - and we hold ourselves to the same standard in everything we do.

The Role

We are looking for an exceptional Events & Operations Administrator to become the administrative backbone of our Head of Events and wider operations team. This is not a 'work the room' events role - it is the engine room that makes everything run.

You will own the detail. You will manage the flow of communication before, during and after events. You will build the processes that keep our premium member experience consistently excellent. From managing speaker logistics and vendor quotes to answering member queries and proof-reading event brochures - if it needs to be organised, tracked or actioned, that's you.

This is a hybrid role that blends executive assistant, operations coordinator and customer success - with hands-on support at events to complete the picture. The responsibilities outlined here are a strong indication of the scope of the role, not the ceiling of it. You will work very closely with the Head of Events on a wide range of event-related tasks as they arise, supporting whatever is needed to ensure our events are delivered to the highest standard. If you thrive in an environment where the brief evolves and no two days are identical, you will fit right in.

Key Responsibilities

Member & Customer Communications

• Respond to member and guest enquiries via email and WhatsApp - pre-event, post- event, and in between - with speed, warmth and professionalism
• Manage the inbox and ensure no message is left unanswered within the agreed response windows
• Maintain an exceptional standard of written communication befitting a premium brand
• Monitor, post to and manage our social media channels and member WhatsApp groups in a timely manner, ensuring content is on-brand and responses are handled promptly

Event Operations & Logistics

• Support the Head of Events across all operational and administrative aspects of event planning and delivery
• Liaise with speakers: coordinate schedules, consolidate and format presentation materials, and manage all speaker-facing communications
• Obtain and compare vendor quotes; coordinate with suppliers to confirm logistics and ensure deadlines are met
• Manage calendar bookings, scheduling, and itinerary coordination
• Attend and assist at events (approximately twice per month), providing operational support - not front-of-house hosting

Administration & Process

• Build, own and continuously improve SOPs, checklists and process documentation to ensure consistency and quality
• Manage CRM records, delegate data, and event administration across our systems
• Proofread and assist in producing event brochures, communications and member- facing materials to a high standard
• Manage all admin related to My House and our Winter Hit List event programmes
• Provide general operational and administrative support across the business as required

About You

You are someone who sees a process gap and immediately wants to fix it. You write checklists for fun. You respond to messages quickly, not because you have to, but because that's just who you are. You understand that in a premium environment, the detail is everything. You learn fast, adapt faster, and you bring energy and reliability in equal measure. You are the person your team never has to chase - because everything is already done.

Must Haves

Proven experience in an administrative, PA, operations or coordination role

Outstanding written and verbal communication skills - comfortable engaging a premium, high-expectation audience

Exceptional attention to detail and the ability to proof-read to a professional standard

A love of structure: you actively create SOPs, checklists and systems rather than waiting to be asked

Able to manage multiple priorities simultaneously without dropping the ball

Calm, professional and solutions-focused under pressure

Fast learner who adapts quickly to new tools, platforms and processes

Proficient in Excel, Google Workspace and cloud-based CRM/admin systems

Own transport and willingness to travel to The Belfry, Birmingham (approx. twice per month)

Desirable

Experience in a premium service, events or hospitality environment

Familiarity with WhatsApp Business or similar customer messaging platforms

Experience producing or proofreading branded documents, brochures or event materials

What We Can Offer You

At Property Entrepreneur, we operate at pace and hold high standards - and we reward the people who do the same. You will be joining a motivated, close-knit team that is genuinely invested in your growth.

• A competitive salary recognising world-class talent
• A dynamic and flexible working environment that reflects our business ethos
• Performance-related bonus available when the department hits its targets
• Access to knowledge and insight from some of the UK's leading property and business experts
• Genuine opportunity for rapid progression as the business scales
• Flexibility at quieter times in return for your effort during our peak periods
• Company pension scheme enrolment
• Additional benefits and reward schemes after successful completion of a 6-month probationary period

The Fine Print

Part Time - 25 hours per week, Monday to Friday, 9:30 am-2:30 pm (ideal for school-hours working)

Event days are approximately twice per month, plus three major events per year (overtime paid)

Office-based in Hucknall, Nottingham, with regular travel to The Belfry Hotel & Resort, Birmingham

Salary: £32,000 - £38,400 per year FTE, dependent on experience