Administrator / Front of House

Administrator / Front of House

Knaresborough, Full-time - £26,000 - £28,000, on-site car parking, pension

Our client is looking for a proactive Administrator to join their team and play a key role in supporting the Enquiry, Admin and Customer Care departments. As the first point of contact for the business, you will ensure that all incoming enquiries-whether by phone, email, or post-are handled professionally and efficiently. You'll provide essential administrative support while helping ensure members and prospective members receive excellent service.

Key Responsibilities

• Act as Front of House, answering incoming calls and directing enquiries appropriately
• Monitor and manage the Admin Team inbox, ensuring queries are handled promptly
• Respond to member and prospective member enquiries
• Update member records (e.g. address changes, bank details, name updates)
• Provide initial information on renewals and subscription amounts, referring complex queries to relevant teams
• Sort and distribute daily incoming mail for Enquiry, Admin and Customer Care teams
• Contact members regarding cancelled Direct Debits and rejected payments
• Liaise with Finance regarding payment issues and refunds
• Assist with plan cancellations and compliance markers
• Support the wider team with general office administration

Skills & Experience

• Strong administrative and organisational skills
• Excellent telephone manner and customer service skills
• Ability to manage inbound communications and route enquiries efficiently
• Good attention to detail when updating records and processing documentation
• Competent in MS Office and office systems
• Ability to prioritise tasks and multitask in a busy environment
• Strong teamwork and communication skills
• A proactive approach with the initiative to take ownership of tasks

If this sounds like you, we'd love to hear from you. Either apply via the link or contact us for more information. Louise - Unity Resourcing.