Hotel Receptionist

Receptionist

• Location: Norwich
• Job Type: Full-time
• Duration: Temporary until May - to be reviewed
• Working Hours: 8:00 AM to 3:00 PM, Monday to Friday (Flexibility required within opening hours from Mon to Sun 8:00 AM to 9:00 PM during busy periods )
• Salary: £13.09 per hour

We are seeking a friendly and professional Receptionist to manage our front desk on a daily basis and to perform a variety of administrative and clerical tasks. As a Receptionist, you will be the first point of contact for our company. Our Receptionist's duties include offering administrative support across the organisation, welcoming guests, and coordinating front-desk activities, including distributing correspondence and redirecting phone calls.

Day-to-day of the role:

• Greet and welcome guests as soon as they arrive at the office, ensuring a positive customer experience.
• Direct visitors to the appropriate person and office.
• Answer, screen, and forward incoming phone calls.
• Ensure reception area is tidy and presentable, with all necessary stationery and material.
• Provide basic and accurate information in-person and via phone/email.
• Maintain office security by following safety procedures and controlling access via the reception desk (monitor logbook, issue visitor badges).
• Update calendars and schedule meetings.
• Handle bookings using the internal system designed for appointment and room reservations.

Required Skills & Qualifications:

• Proven work experience in a Customer Service position.
• Proficiency in Microsoft Office Suite
• Solid written and verbal communication skills.
• Ability to be resourceful and proactive when issues arise.
• Excellent organisational skills.
• Customer service attitude.

Benefits:

• Competitive salary with flexibility in working hours.
• Opportunities for professional development and training.
• A positive and supportive work environment.

How to apply:

To apply for this Receptionist position, please submit your CV and a cover letter detailing your relevant experience and why you are interested in this role.