| Description: |
Sales Administrator Join our dynamic team in the Logistics department, where we drive efficiency and excellence in technology sales operations. We are committed to delivering exceptional service and fostering a collaborative, innovative work environment. Job Purpose The Sales Administrator supports the technology sales function by managing administrative, operational, and data-driven tasks. This role ensures accurate processing of quotes, renewals, and customer requests, while maintaining high-quality CRM data to enable strong forecasting and pipeline visibility. Responsibilities - Prepare and issue sales quotations, statements of work, licensing agreements, cloud service renewals, and contract documentation.
- Process new orders, upgrades, renewals, and subscription changes within the CRM/ERP system. Maintain accurate customer and product data, including licensing, serial numbers, contract terms, and renewal dates.
- Support the onboarding of new customers by coordinating with technical, support, and provisioning teams.
- Administer Disaster Recovery Tests: book customer tests, schedule resources, manage the customer experience onsite, and issue post-test documentation.
- Handle office administration tasks: issue access cards and WiFi codes, distribute incoming post, and order stationery and other consumables.
Requirements Skills & Competencies Essential - Strong understanding of ERP software and general digital workflows.
- High level of accuracy and attention to detail, especially in data entry and document management.
- Excellent communication skills when working with customers, sales teams, technical departments, and partners.
- Ability to work efficiently in a fast-paced, technology-driven environment.
- Strong proficiency in Microsoft Office.
Desirable - Experience with subscription management systems, cloud licensing platforms, or ERP tools (e.g., NetSuite, SAP, ConnectWise).
- Knowledge of basic IT terminology, such as cloud services, cybersecurity, networking, or hardware components.
Experience & Qualifications Essential - Proven experience in an administrative, operational, or sales support role.
- Familiarity with digital sales processes, ERP systems, and customer communications.
Desirable - Previous experience in the IT, software, telecoms, or technology services sector.
- Formal qualifications in business administration, IT, or related fields.
- Experience supporting sales of SaaS products, managed services, hardware, or cloud platforms.
Personal Attributes - Highly organized, reliable, and capable of managing multiple tasks simultaneously.
- Analytical mindset with strong problem-solving ability.
- Comfortable working with data and technology platforms.
- Collaborative and confident when engaging with both technical and commercial stakeholders.
- Customer-focused with a professional and proactive attitude.
Key Performance Indicators (KPIs) - Accuracy of order processing and contract documentation.
- CRM/ERP data integrity and timely maintenance of sales records.
- Quality and speed of customer communication.
- Effectiveness of internal coordination with technical and sales teams.
- Contribution to improved data quality and workflow efficiency.
How to Apply  |
