Tenovus Macmillan Welfare Benefits Administrator

The Tenovus Macmillan Welfare Benefits Administrator Role

We re excited to lead a pan-Wales Financial Health and Wellbeing Service funded through our Macmillan partnership to directly help people with a cancer diagnosis and a recruiting Administrators.

With your expert admin skills and experience you ll be able to apply them within the cancer community at a crucial time for these individuals as an Administrator in this Service and join us for a 3 year Fixed Term contract.

We ve full time hours available (35 per week) and are open to part time working or job share opportunities for the right candidates.

Cardiff Head Office working a minimum of one day a week is required. We support flexibility and home and hybrid working options supported with Head Office working welcomed.

You'll need to be available to attend a Cardiff Assessment Centre week commencing 20th April for a 1st June start date.

The Tenovus Macmillan Welfare Benefits Administrator Role Details

An important and meaningful office admin role keeping the wheels turning for this Advice service when it comes to all thing s admin, processes and procedures. It s not just any admin role doing data entry and computer work but very customer focused too and involving phone work. It s a varied, busy and meaningful admin job so is something you may relish if you match our values, can work in a busy office team environment and have the admin skills to be a top performer.

What s key is our service user customer experience is slick, professional and personable and our Advice service have the important admin support required.

You ll have an instant impact as you represent the Advice service often being the person that takes the first call, referral or enquiry into the service from someone affected by cancer. This may be from a cancer medical professional or someone going through cancer personally at any point from diagnosis. This means our administrators are professional people, they get the important information right from the outset and handle sensitive calls and communication with care and understanding showing resilience and reliability.

You ll work in an organised way on IT systems and capture information on spreadsheets, scanning forms, inputting data, sending forms and calling our cancer service users with updates and collecting key information from them. It means as a first point of contact, you re an independent and sensible thinker who has focus and confidence and can adapt to the type of work needed.

It s a busy, involved and varied role where you ll work as part of a team, responding to the workload and keeping focus on shared goals and adapting to priorities.

The role requires a minimum weekly attendance at our Cardiff Head office where you ll work closely with team members, meet and greet visitors, handle post, receive and make calls and perform admin duties. Whilst you can have an option to work from home a lot it s important you can commute to Cardiff regularly each week with a higher concentration of office time during your induction and probation period for training and team interaction days.

The Tenovus Macmillan Welfare Benefits Administrator Role Fit

We re looking for a team player who s conscientious and takes pride and care in their work. You can comfortably manage a busy workload and change direction when it s needed whilst remaining calm and able to think independently.

You re someone who s spot on in the details, good on computers, has a great phone manner and can glean key information and tailor your communication style. You ve got common sense and have a logical approach without being phased by tricky things and bounce back well when things are challenging. It s not just in doing the nuts and bolts of the job but how you go about it that matters just as much.

Making a difference for people affected by cancer is at the heart of what we do. Our values are our guiding principles in how we go about doing that in the way we think, go about work and interact with people and across teams.

Solution solving with a collaborative and open mind, being inclusive and super supportive and team focused means you ll fit in well. You work in a way that can adapt to dealing with curve balls and know when to ask for help all whilst keeping on top of the day to day and keeping focus on what s important to achieve our shared goals

If you re an adaptable and motivated person who s proud to deliver quality work, has a people focused attitude and is excited to be part of our work we d love to hear from you.

The Tenovus Macmillan Welfare Benefits Administrator Role Skills

We d love to see your application demonstrating how your skills or experience match the job role essentials and understand your motivation behind your application and what you d bring to the team.

To be great in this role you re skilled with:

• Great customer service capabilities -you treat everyone respectfully, are willing to go the extra mile and help others and you welcome feedback
• Producing well managed and quality work on time you re careful and double check your work, manage your own time independently and are results focused to get a job done well within a deadline
• A flexible approach to working your attitude s good when there s pressure to deliver and you adapt to the flow of work recognising where you need to change your focus
• Being collaborative, team and people focused you know how to deliver great customer service. You work well with your colleagues to help them, listen to others ideas and put forward your own ones and demonstrate how you treat customers, so they feel valued
• Solution solving you ve a positive and resilient attitude looking for the best options in any situation or challenge things appropriately when coming up with a new idea or have a suggestion

At Tenovus Cancer Care we re guided in all that we do by our core values. These are: Collaborative, Integrity, Innovative, Respectful and Inclusive. We re dedicated to making our workplace diverse and inclusive where everyone feels they belong and can be their authentic selves at work. This means that whatever your background you ll have an equal opportunity with us.

With our commitment to safeguarding the successful candidate s role is eligible for a DBS check (Adults)

Applying is easy, just click the Apply Now button at the top of the page and follow the online process. If you d like any help with your application or to discuss any adjustments you may need please contact our People Team.