Senior Pension Administrator

Role Overview:

We are working with an award-winning consultancy that is seeking a Senior Pensions Administrator to join their team on a permanent basis. This role plays an important part in delivering high-quality administration services across a portfolio of Defined Benefit pension scheme clients, while supporting the wider team through technical expertise, mentoring, and process improvement.

The position focuses on handling complex pensions administration cases, carrying out and checking calculations, maintaining compliance with scheme procedures and legislation, and contributing to client service excellence. The role also offers the opportunity to support departmental initiatives, train junior colleagues, and continue progressing within a structured career development environment.

Key Responsibilities:

• Deliver high-quality administration services across a portfolio of Defined Benefit pension scheme clients.

• Continue to develop and apply technical pensions knowledge across a broad range of administration activities.

• Handle complex member cases including divorce cases, members with large benefits, tax-related matters, and complex death cases, ensuring procedures are followed at all times.

• Carry out complex calculations accurately and review calculations completed by junior colleagues.

• Keep up to date with changes in pensions legislation and highlight any required updates to client communications, calculations, or administrative practices.

• Maintain awareness of scheme-specific conditions and ensure these are reflected in day-to-day administration work.

• Contribute to efficiency improvement initiatives for clients, identifying ways to enhance service delivery and operational processes.

• Support departmental projects and wider initiatives that benefit the administration function.

• Draft complex non-standard correspondence and review letters prepared by other team members.

• Mentor, support, and train junior colleagues, helping to develop capability within the team.

• Maintain a high standard of professionalism while managing workloads effectively and delivering accurate, client-focused service.

Experience Required:

• Minimum of 3 years' UK Defined Benefit pensions administration experience.

• Educated to A-Level, degree level, or equivalent.

• Progress towards relevant pensions training courses and examinations, including the Award in Pensions Essentials (APE) and the Certificate in Pensions Calculations (CPC).

• Good awareness and understanding of the role of relevant external bodies such as the Pension Protection Fund and The Pensions Regulator.

• Strong organisational skills with excellent attention to detail and a thorough approach to work.

• Ability to work independently and as part of a team, using initiative to manage a fluctuating workload.

• Strong analytical, organisational, and communication skills.

• Flexible approach to duties and working hours, with a strong willingness to learn and develop.

• Experience supporting or mentoring junior team members would be advantageous.