Employee Benefits Administrator

Our client is seeking an Employee Benefits Administrator to manage pensions and wider employee benefits for their client base. This is an excellent opportunity for an experienced pensions administrator to join a growing and supportive team.

You will be responsible for the administration of workplace pension schemes and a range of employee benefits, acting as a key point of contact for clients, providers, advisers, employers, and employees.

General Administration

• Processing client, provider, and adviser queries via email, letter, and telephone
• Communicating with existing and former clients, providers, and advisers

New Joiner & Leaver Processing

• Issuing new joiner emails (database and employer-specific)
• Sending benefit invitations and processing benefit additions
• Notifying employers of payroll changes
• Updating records for joiners, leavers, and benefit amendments

Database Management

• Maintaining and updating the company database, including:
• Address changes
• Benefit level amendments
• Bulk data downloads
• Issuing app launch emails and assisting with login queries

Letters of Authority & Pension Transfers

• Explaining the transfer process and issuing Letters of Authority (LOAs)
• Liaising with providers and chasing information
• Keeping clients updated throughout the process
• Producing policy summaries and benefit projections
• Arranging adviser calls where appropriate
• Generating and tracking transfer paperwork through to completion

Pension Contributions & Auto-Enrolment

• Processing monthly Group Personal Pension contributions
• Managing joiners and leavers within pension schemes
• Ensuring correct contribution levels and auto-enrolment compliance
• Supporting employer re-enrolment processes
• Assisting employees with auto-enrolment queries and opt-outs

Employer & Adviser Support

• Coordinating employer meeting days and issuing employee invitations
• Preparing adviser paperwork and diary entries

Employee Support

• Managing contribution changes and bonus sacrifice requests
• Supporting salary sacrifice arrangements
• Sending communications regarding AE rate changes and tax relief
• Assisting with employee queries related to pensions and benefits

• Proven experience in pensions administration
• Strong knowledge of:
• Workplace Pension Schemes
• Auto Enrolment
• Salary Sacrifice
• General pension scheme administration
• Ideally, working knowledge of wider employee benefits, including:
• Group Life Assurance
• Income Protection
• Private Medical Insurance
• Dental and Cash Plans
• Strong communication and organisational skills
• Ability to manage multiple processes accurately and efficiently

• Hybrid working available

If you are interested in this exciting opportunity, please email your CV to apply.