Admin / Sales and Letting Support

Location: Whitley Bay

Type: Full-Time, Permanent

Are you a proactive, organised professional with a passion for exceptional customer service? Our client, a dynamic and thriving estate agency in the scenic coastal town of Whitley Bay, is seeking a dedicated Sales & Lettings Client Support / Office Administrator to join their growing team.

This is a fantastic opportunity for someone who thrives in a fast-paced environment, enjoys working with people, and wants to be part of a supportive and ambitious team.

Client Support:

• Provide outstanding support to clients in person, by phone, and via email.
• Maintain strong relationships with clients throughout the buying, selling, and letting process.
• Schedule property viewings and appointments efficiently with clients and agents.

Administrative Duties:

• Conduct AML checks and prepare property particulars.
• Update window and office marketing displays.
• Manage office correspondence, including emails, phone calls, and walk-ins.
• Maintain accurate client records, ensuring confidentiality and compliance with data protection regulations.
• Perform general administrative tasks such as filing, photocopying, and document preparation.

Office Coordination:

• Support daily office operations, including stock and supplies management.
• Coordinate meetings and assist in maintaining smooth internal communication.
• Collaborate with team members to ensure efficient workflow.

• Proven experience in office administration or customer support roles.
• Excellent organisational skills and strong attention to detail.
• Outstanding written and verbal communication skills.
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook).
• Ability to multitask and prioritise effectively in a fast-paced environment.
• Knowledge of estate agency operations is advantageous.
• Flexibility to cover holidays or sickness if required.

• Competitive salary, reflective of experience.
• Professional development and growth opportunities within the company.
• A friendly, supportive, and dynamic work environment in a beautiful coastal town.
• Occasional weekend work may be required.