Training Operations Admin Assistant

• Union Street, London, SE1 0LL
• Job Type: Temporary, full-time. Hybrid working.

The London Fire Brigade are looking to recruit a Training Operations Admin Assistant on an interim 3-month basis. The successful postholder will provide exceptional helpdesk services and administrative support within the Training Operations team. This role is crucial for the efficient delivery of training courses and maintaining effective communication across the organisation.

Day-to-Day Responsibilities:

• Helpdesk Duties: Manage the helpdesk service by answering calls, responding to emails, and assisting visitors during business hours (07:30 - 17:00, Monday - Friday). Ensure high levels of customer care and support staff with their requirements.
• Administrative Support: Produce standard correspondence, organise and clerk meetings, and maintain accurate records using manual and automated systems. Assist in the management of the Brigade's Purchase Order Management System (POMS).
• Communications: Establish and maintain effective working relationships with internal and external departments. Inform teams of any schedule changes in training events and handle general enquiries related to training.
• Management of Information and Systems: Use and assist in the development of office systems, ensuring data confidentiality and compliance with GDPR. Produce regular reports and maintain databases.

Required Skills & Qualifications:

• Experience: Proven experience in providing administrative support and working in a customer-focused environment. Familiarity with IT applications and their use in administrative contexts.
• Skills: Excellent written and verbal communication skills, ability to draft routine correspondence and reports, and strong organisational skills to manage workloads and meet deadlines.
• Knowledge: Understanding of equality policies, health and safety responsibilities, and legal requirements related to data protection and information security.

If this role of interest to you and you have the required skills and experience, then please click apply.