Online Shop Administrator

Post: Online Shop Administrator

Department: Finance Team

Reports To: Financial Controller

Pauline Quirke Academy of Performing Arts (PQA) is a UK-wide network of performing arts academies providing outstanding extracurricular training for students aged 4 18. Through high-quality tuition in Comedy & Drama, Musical Theatre and Film & Television, PQA empowers young people to build confidence, creativity and life skills in a safe and inclusive environment.

The purpose of this office-based role is to fully manage the running of the online shop, maintaining controls regarding order fulfilment, stock management and department reporting.

Key Responsibilities

Working independently, you will:

• Process orders from the online store selling PQA merchandise.
• Pick and pack fulfilment of orders.
• Management of stock, including:
• - Monitoring individual product stock levels and estimating future sales.
• - Re-ordering low stock.
• - Process returns and adjust stock counts.
• - Periodic stock takes.
• Monitoring the shop email inbox and respond to customer queries.
• Update product lines on stock management system and website content.
• Maintain control of all company postage and use of franking machine.
• Create weekly and monthly activity reports.
• Reconcile stock movements to monthly finances.
• Other ad-hoc processes as required.

Person Specification

Essential Experience & Skills

• Previous experience in shop administration or e-commerce is highly desirable.
• Strong skills in Microsoft Office Suite, especially Excel.
• Attention to detail and accuracy in financial data management.
• Excellent communication skills.

Personal Attributes

• Curious nature with reconciliatory problem-solving skills.
• Adaptable and able to independently prioritise.

Location: Loudwater, High Wycombe (Head Office). (The role is fully based at this location.)

Holiday: 20 days holiday (pro rata) + 3 days holiday at Christmas (and bank holidays pro rata)

Hours: Based on a 24-hour week (days to be agreed, but Tuesday is mandatory)

Benefits include:

• Onsite free parking
• Birthday bonus day off
• Breakfast and refreshments available
• Employee Assistance Programme

After probation has been passed (usually 6 months):

• Gym membership contribution
• Cycle to work scheme
• Private healthcare cover
• Life insurance