Fulfilment Administrator

Fulfilment Administrator

Based in Hull

30k per Annum

Monday to Friday 08.00 - 17.00 plus 1 in 4 Saturdays 08.00 - 12.00

Our client provides a best in class service to the shipping and offshore industry.

The post holder will provide administrative support to the Fulfilment and Operations teams, ensuring customer orders and operational requirements are processed in a timely and efficient manner.

The role is to ensure my client's customers receive exceptionally high levels of service whilst ensuring fulfilment and operational activities are administered accurately and efficiently.

The post holder will work closely with sales, warehouse, and operations teams to ensure orders are fulfilled correctly, on time, and in line with customer expectations.

Key responsibilities and accountabilities:

• Processing fulfilment and operational orders, ensuring customer requirements are met.
• Provide customers with the highest level of service.
• Ensure all orders are processed correctly within the Finance/ERP system.
• Maintain consistent high levels of service and communication, adopting a customer-comes-first mentality.
• Take ownership of fulfilment orders and liaise with warehouse and operations teams to ensure the correct product is delivered to the right place at the right time.
• Liaise with suppliers as required to support fulfilment activity and operational requirements.
• Maintaining systems and procedures, ensuring a correct audit trail is maintained at all times.
• Ensure customer and operational requests are completed in the most efficient manner by liaising with internal departments.
• Administrative paperwork management - Fulfilment Orders, Delivery Notes, Purchase Orders, Returns.
• Ensure accurate data input for orders and supplier information into the CRM/finance system.
• Ensure communication with customers and internal stakeholders is maintained at all times.
• Support and assist the operations team and other departments, using personal judgement and initiative to develop effective and constructive solutions to challenges and obstacles.
• Ensure all work is beneficial towards group success and profitability.
• Provide departmental cross cover as required.

About you:

• Resilient, adaptable, and hard-working
• Enjoy working in a busy, fast-paced environment
• Highly organised with strong attention to detail
• Flexible and willing to support the wider team

If you are interested and meet the above criteria, please send your CV to (url removed)

Please note: Prestige Recruitment is an equal opportunity employer with 30 years of service within the recruitment & staffing sector.