Search

University Customer Service Administrator

Posted: 11/03/26
Recruiter:Gordon Yates Recruitment Consultancy
Reference:3082743863
Type:Temporary
Salary:£14 Hourly
Location:City, Birmingham
Description: Facilities and Services Officer needed in Central Birmingham. This role is cover for someone and starts asap, aims to finish end of April. Role pays £14 per hour. A basic DBS is needed for this role but we can run this before role starts.

Please see below the shift pattern:
Monday- Thursday 1pm-9pm
Friday 10am-6pm
30 minute break

THE ROLE-
  • Open / Close the building and maintain security levels (building sweeps for people on site when closing etc)
  • Management of reception desk and cover reception as part of a rota (to include weekends and evenings)
  • Monitor and maintain a high standard of health and safety by undertaking regular building checks and resolving or reporting any issues that arise
  • Maintain a high standard of service to the building users by proactively identifying areas requiring maintenance
  • Provide an excellent level of customer service at all times, including handling ad hoc enquiries from building users and other customers in a professional and courteous manner, either resolving or referring on to others as appropriate
  • Develop and maintain a trusted partner relationship with teams throughout the University and support administrative tasks that might be required
  • Daily completion of documented room checks to ensure all equipment works, nothing is missing, classes are clean and in the correct configuration, and there are no broken or damaged tables/chairs
  • Daily completion of documented building checks
  • Act as the first point of contact for facilities/building issues (building management, landlord and contractors)
  • Manage the Facilities Maintenance portal (log new reactive tasks, review jobs raised, monitor job progress)
  • Carry out basic repairs and maintenance to building fabric and equipment
  • Carry out basic PPM checks: fire alarm tests, fire extinguisher, lightning, fire doors etc.
  • Act as Health & Safety contact, First Aider and Fire / Chief Fire Marshal
  • Overseeing annual H&S & Fire audits and assist with Fire Drills and any other H&S-related matters; regular first aid box checks, defibrillator checks, site inductions
  • Management of personal emergency evacuation procedures (PEEP)
  • Provide a first-line response to classroom IT queries and troubleshooting issues and log issues with IT service desk
  • Assist faculty in classrooms as and when required, with basic IT troubleshooting
  • Manage and invigilate on-site Computer based assessments (CBA); schedule and facilitate
  • Report any safeguarding, compliance, data protection, student conduct and infosec issues to the relevant internal teams
  • Carry out any administrative duties in support of the role: (printing and uploading class register, displaying relevant classroom change signage, creating and printing QR codes)
  • Carry out documented security-related tasks: regular premises patrols, door code changes, reviewing and downloading CCTV footage, checking lanyards and QR scanning, challenging and reporting inappropriate behaviour, escalating security issues to management or local authorities
  • Create and issue staff and students lanyards
  • Ensuring all staff and students wear lanyards whilst on site
  • Be flexible and willing to work out of normal hours to deal with any ad hoc issues that arise and deal with them appropriately. Be prepared to provide holiday/sickness cover when required. This may include a change of timing or work location.
  • Perform other duties that may be required to enable the Facilities Management Team to deliver its agreed service level

Recruiting now

This website uses cookies to improve user experience. By using our website you consent to all cookies in accordance with our cookie policy OK