Funding Applications Administrator

One of the UK's leading national children s charities are seeking an enthusiastic Funding Applications Administrator to join their dedicated, experienced and growing team of professionals as they embark on a journey of expansion in Newcastle under Lyme. This is a full-time role based in state-of-the-art facilities in Keele, Stoke On Trent.

About the role
Our client is seeking a highly organised, motivated and compassionate Funding Applications Administrator to support the smooth and efficient running of their busy Applications Department. You will work closely with colleagues across the Applications Team to support and guide volunteers in processing funding applications for specialist equipment and services.

As the first point of contact for families, you will provide clear and empathetic administrative support, engaging quickly to understand their needs and identify how our services can help. Collaboration is central to this role, and you will work confidently with colleagues across the organisation and stakeholders at all levels.

Responsibilities include:

• Acting as the first point of contact to phone, email and online enquiries and provide clear advice on available equipment and services.
• Guiding families through the application process and ensure all supporting documentation is complete
• Communicating with children, families and all stakeholders in a way that respects their views, autonomy and culture in full compliance with the Equality & Diversity Policy
• Processing online and paper applications efficiently in line with departmental KPIs
• Assessing applications against eligibility criteria prior to approval
• Liaising with equipment and service providers regarding orders and delivery
• Keeping comprehensive and accurate records in relation to your role and in accordance with policies and procedures
• Maintain confidentiality and Data Protection and at all times work in accordance with General Data Protection Regulations 2018
• Working effectively and collaboratively as a member of the team, building and maintaining good working relationships with all internal and external stakeholders
• Supporting the Applications Team in training, mentoring and guiding volunteers
• Assisting with onboarding and ongoing coaching on both paper based and IT systems
• Demonstrating commitment to ongoing personal and professional development

About the rewards
As Funding Applications Administrator, you will work 37.5 hours per week The Charity is an Equal Opportunities Employer, and the role offers benefits including:

• The salary for this role is in line with the National Minimum Wage, with a planned increase in April
• Enhanced holiday entitlement starting at 27 days and increasing to 33 with length of service
• Free on-site parking
• Christmas shut down
• Workplace pension scheme
• Opportunities for training and development
• Support with professional CPD
• Opportunities for volunteering
• Occupational sick pay after qualifying period
• Employee Assistance Programme
• Reimbursement for eye tests and contribution towards frames
• Dedicated Wellbeing Team and Team Building days

About you
To be successful for the role of Funding Applications Administrator, you will have the following skills and attributes:

• Strong customer service or office administration background
• Excellent written and verbal communication skills
• Ability to work with a high degree of accuracy
• Excellent IT skills
• Ability to plan and prioritise workloads
• Ability to handle sensitive issues professionally
• A positive can-do attitude with a flexible approach to work
• Able to meet the physical requirements of the role after reasonable adjustments have been made for illness or disability

About the Charity
Our client is a national charity and a is a Disability Confident employer, who aims to change people s lives, change the way society perceives and treats disabled and autistic people and change the way that charities operate, through the provision of child-centred practical and emotional services, passionate campaigning and demonstrating best practice. They believe in a world where disabled and autistic children have the choice, opportunity, dignity and understanding they deserve.

How to Apply
eRecruitSmart is advertising the role of Funding Applications Administrator on behalf of the Hiring Company and to apply, you must reside in and have eligibility to work in the UK.

The Charity is committed to safeguarding children and young people and all posts are subject to DBS checks, in line with the Rehabilitation of Offenders Act (1974). This role is eligible for a basic disclosure check.

Please apply with your CV detailing full career and academic history of achievements with associated dates. A full application form will be required prior to interview to comply with Safer Recruitment Practices.

Thank you for your interest in this position.