Business Support Officer

Main Duties and Responsibilities

• To provide excellent reception services at the Family Hubs and other venues, including but not limited to: dealing with service users face to face and on the phone, co-ordinating room bookings, signing people in, inviting and booking people onto courses, loaning equipment.

• General administration including but not limited to: data inputting, typing, scanning, photocopying, post distribution, internal and external communication by email, phone and letter.

• Competently using IT systems including but not limited to: Outlook, Excel, Word and databases including the production of monitoring reports for service data bases.

• To provide an administrative service to meetings including agenda preparation and minute taking.

• To oversee room bookings at the Family Hubs and venues and to ensure that rooms set up and cleared away as needed and users are aware of room booking procedures and guidance.

• Administrating and updating the filing system for confidential records relating to the service

• Carrying out room Risk Assessments and Health and Safety checks at the Family Hubs.

• To provide administrative support to the Peer Support and Volunteer Co-ordinator for example registering as volunteers, update and maintain a volunteer databases and tracking of progression of Volunteers

• To deal with health and safety and any facilities issues relating to staff bases, Family Hubs and venues, e.g. IT requirements, housekeeping of the Family Hubs, ordering of resources, safety checks, organising building repairs.

• Processing of any invoices relating to the Hubs/venues and raising invoices for users of the Hubs and venues as appropriate.

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