Business Support Assistant

We are currently looking for someone to join our Head Office in Coventry as a Business Support Assistant to work with our Management and on-site based teams. The successful candidate will be joining a leading not-for-profit organisation that provides independent living services to people with disabilities and health care needs nationwide.

Location: (Office based) Penderels Trust, Resource House, 1A Brandon Lane, Coventry, CV3 3GU

Salary: £25,366 per annum / £10,969 pro rata

Hours: 16 hours per week

Days & Times: Thursday and Friday, 8:30am to 5:00pm

Perks: Investors in People: Silver Accreditation / Mindful Employer / Health and Wellbeing Champions / Employee assistance programme / Corporate Health Cash Plan / Subsidised car breakdown cover / Death in service benefit / Paynow (Stream) / 23 Days annual leave plus Bank Holidays (Increased entitlement with length of service) / 2 Additional leave days in December (After 12 months service) / Penderels Trust is a Disability Confident employer and will offer a guaranteed interview to disabled candidates who meet the job specification

The Role of Business Support Assistant - Your main duties will include:

• Providing a professional telephone and reception service to all callers to the office, including answering the door (including, welcoming visitors, couriers, contractors)

• Providing business support to the management team working in head office, and to the staff in the on-site teams (word processing, filing, etc.)
• Assist with the ordering of stationery items, ensuring that stationery cupboards are kept in order.
• Help to maintain the CRM, i.e. Customer Relationship Database (adding and removing staff, inputting information etc.)
• Receiving and recording all incoming/outgoing communications, i.e. email, post, fax etc.
• Support the Senior Business Support Assistant with the process, check and submissions of Disclosure and Barring Service (DBS) applications electronically.
• Supporting the Business Support Manager in undertaking other duties which fall within the scope and responsibility of the post, including undergoing training and development opportunities associated with business/organisational development. Must be willing to travel as necessary.

Skills, Experience and Qualifications - We are looking for someone with the following attributes:

• Good working knowledge of Microsoft Office packages (including Word, Excel and Outlook)
• Ability to produce letters and other documents to a high standard
• Ability to input and maintain accurate data records
• Experience in a customer service environment
• Excellent telephone manner
• Able to work as part of a team and on own initiative
• Be flexible and able to work to deadlines
• Hold minimum GCSE Grade '4 or equivalent in English and Maths

Interviews: If you believe you have what it takes to succeed in the role of Business Support Assistant, then please apply. Interviews will take place face to face on Monday 13th April 2026. Further details will be discussed with applicants who are shortlisted, you will be contacted by email (please check your junk/spam folders).

Closing Date: Tuesday 24th March 2026