Project Support Administrator

We are a specialist provider of innovative fire safety solutions. Our work plays a vital role in protecting people and property, and quality sits at the heart of everything we do.

We pride ourselves on creating a workplace where people can thrive a place that values integrity, teamwork, innovation, and pride in what we deliver. Our culture is collaborative, supportive, and forward-thinking, and we genuinely enjoy seeing our people succeed and grow.

The Role

We are looking for a Project Support Administrator to work closely with our Project Management team, supporting the smooth administration of projects from start to finish. This is a varied, fast-paced role that would suit someone organised, technically minded, and confident working with multiple stakeholders.

Key Responsibilities

• Supporting Project Managers to ensure projects run smoothly throughout their lifecycle
• Providing accurate information to the Production team to enable timely manufacture and ordering of equipment
• Liaising with Project Managers and customers regarding lead times and delivery schedules
• Coordinating with Project and Installation Managers to manage faulty product returns in line with internal processes
• Booking and amending deliveries in line with changing production and installation dates
• Assisting with urgent issues, including raising allocations and arranging deliveries
• Preparing site-specific risk assessments and method statements and obtaining client approvals
• Capturing and tracking variation orders to ensure cost recovery and profitability
• Handling customer queries professionally and efficiently
• Using client portals as required

Skills & Experience

Essential:

• Understanding of project lifecycles
• Ability to interpret technical requirements
• Strong customer service and communication skills

Desirable:

• Previous experience within a construction, manufacturing or engineering environment would be desirable

Benefits

• Free onsite parking
• Early finish and dress-down Fridays
• Above-statutory holiday allowance with the option to buy more
• Company social events
• Employee Assistance Programme
• Eyecare vouchers
• Cycle to Work scheme
• Friendly, supportive working environment