Sales Support

We are seeking a detail-oriented Sales Support professional to join a thriving FMCG team. This permanent role involves providing outstanding organisational and MS Office skills

Client Details

The employer is a family run, highly successful FMCG company that have household name brands under their umbrella. They have been established over 25 years and and also are able to offer good progression.

Description

Account & Sales Support

• Support the Head of Sales in managing key National Accounts
• Process customer orders accurately and in line with agreed commercial terms
• Liaise with warehouse and 3PL providers to ensure smooth fulfilment
• Raise and manage new line forms and retailer documentation
• Manage line lists and ensure systems are updated accurately
• Monitor out-of-stocks and proactively communicate risks
• Track and support promotional set-up and execution
• Assist with forecasts and sales reporting
• Identify up-selling opportunities and support range extensions

Account Management Support

• Attend customer meetings where required and circulate clear follow-up actions
• Manage and track action points to ensure deadlines are met
• Prepare sales analysis and reporting for account reviews
• Support the preparation of presentations and commercial proposals

Cross-Functional Coordination

• Liaise with NPD regarding samples, launch timelines and new line set-ups
• Work closely with Supply Chain on stock availability and forecasts
• Coordinate internally across Finance, Operations and Marketing to ensure account requirements are met

Investigate and resolve credit claims or invoice discrepancies

Profile

• Minimum 2-3 years' experience in Sales Support, National Account support or FMCG environment
• Strong understanding of retailer processes and new line set-up
• Experience managing order processing and warehouse coordination
• Strong Excel skills (VLOOKUP, pivot tables preferred)
• Highly numerate with strong analytical ability
• Excellent communication and organisational skills
• Ability to manage multiple priorities in a fast-paced commercial environment
• Strong attention to detail
• Understanding of forecasting and stock management principles

Job Offer

36,000 to 40000 depending on the salary