Repairs Call Handler

Call Handler (Housing and Repairs)

Near Retford, North Nottinghamshire, Notts, UK

15.52 - 18.25 Hourly

Temporary ongoing contract/ Temporary to permanent

Do you have experience in planning/scheduling engineers? Sellick Partnership Ltd are currently recruiting for an experienced despatcher who will join our Nottinghamshire based client on an initial temporary basis, with the potential for a permanent contract

Daily duties of the Repairs Call Handler (Housing and Repairs) consists of:

• Representing the organisation at their customer contact centre, being the first port of call for residents
• Utilising databases and CRM (NEC, formerly known as Northgate) to scheduling works for tradespeople such as Gas Engineers, Joiners, Plumbers, Electricians and other Construction professionals
• Understanding Construction skillsets and geographical locations to effectively book works for residents
• Following up repairs raised by customers and jobs that have multiple visits, previous cancellations and no access
• Supporting the delivery of an excellent customer care service
• Responding to emergency property repairs in a calm manner
• Dealing with property maintenance complaints and referring to wider team

Essential requirements of the Call Handler - Property and Repairs:

• Planning/Scheduling tradespeople in a Construction/NHS/New Build or Social Housing setting
• Used CRM systems and MS Office packages (NEC/Northgate preferred but not essential)
• Experience dealing with reports and claims of Damp and Mould (Desired)

If you believe that you are well suited towards the role of the Repairs and Call Handler then please apply now, for more information please contact Ebony Simpson at the Sellick Partnership Derby office

Sellick Partnership is proud to be an inclusive and accessible recruitment business and we support applications from candidates of all backgrounds and circumstances. Please note, our advertisements use years' experience, hourly rates, and salary levels purely as a guide and we assess applications based on the experience and skills evidenced on the CV. For information on how your personal details may be used by Sellick Partnership, please review our data processing notice on our website.