| Description: |
Branch Sales Manager Contract: Permanent, Fulltime Salary: Dependent on Experience Location: Croydon, Onsite A Branch Manager oversees the daily operations, sales performance, staff management, and overall profitability of your specific branch, ensuring alignment with company goals and customer satisfaction. Responsibilities: Branch Sales Manager - Develop and implement sales strategies to achieve branch targets while identifying new business opportunities through market analysis.
- Lead and support the sales and property management teams, providing coaching, performance monitoring, and regular reviews.
- Build and maintain strong relationships with councils, stakeholders, and industry partners.
- Drive property lead generation and council onboarding, ensuring prompt follow-up on opportunities and adherence to SLA requirements.
- Ensure properties are leased, maintained, compliant with regulations, and meet required quality standards.
- Assess property proposals and manage risk, including rental pricing and compliance considerations.
- Handle escalated tenant, owner, or council concerns professionally and efficiently.
- Oversee budgeting, financial performance, KPI reporting, and commission calculations.
- Manage branch operations, including team scheduling, holidays, sickness, and overall productivity.
- Ensure accurate data management across internal systems, CRM platforms, and Apex within required timeframes.
- Maintain compliance with GDPR and property certification requirements (FRA, EICR, Gas Safety, EPC).
- Recruit, train, and develop a high-performing team while fostering a positive and motivated workplace culture.
- Conduct regular team meetings, performance reviews, and manage HR matters where required.
- Monitor property listings, availability reports, and ensure websites display accurate stock within company guidelines.
- Manage tenders, customer satisfaction monitoring, office organisation, and internal systems such as Trello and diaries.
- Health & Safety, First Aid, Fire Safety, Duty of care situations with LA's and the teams (lone worker) security correctly managed and documented
- Efficiency of on call person and related salary increase confirmations to Operations Manager at the same time as commissions signed off
- Oversee Serving Notice To Quit (when Councils cancel accommodation)
- Carrying out Eviction Appointments and instructing bailiffs when necessary
- Control of non-conformances, incidents, snags, and customer complaints
- Completing Change Request Log for changes to the business or processes
About you: Branch Sales Manager - A confident leader with experience managing and motivating sales or property teams.
- Target-driven with a strong commercial mindset and ability to achieve branch sales goals.
- Excellent relationship builder with strong communication and negotiation skills.
- Highly organised with the ability to manage multiple priorities and maintain accurate records.
- Comfortable handling escalated issues and resolving challenges professionally.
- Knowledge of property management, housing, or compliance requirements is advantageous.
- Proficient in CRM systems and property management software.
- Proactive, resilient, and able to thrive in a fast-paced environment.
Why Join?: Sales Consultant - Competitive salary
- Uncapped commission
- 25 days holiday + BH
- Supportive, high-energy team culture
- Clear career growth and development opportunities
- On-site parking
- Company pension
Response Personnel, an independently owned company and experts in recruitment since 1997. Specialists in Permanent, Temporary and Contract recruitment within a number of niche divisions and industries, including: Commercial, Industrial and Engineering sectors. For information on other roles, we have available please call (phone number removed) for further details.  |
