Helpdesk Administrator

Help Desk Administrator Wakefield - Temporary (Immediate Start)

Location: Wakefield

Hourly Pay Rate: £17.00p/h Via Umbrella

Hours of Work: Monday - Friday 6:30am - 2:30pm

A World Leading Service provider who operates on an international scale is looking for a Help Desk Administrator based in Wakefield area working for the large hospital. This role is with the hours of Mon-Fri 8am-5pm so the successful candidate will have to be available immediately and must have experience in working on the helpdesk before using CAFM experience and dealt with planning reactive.

Key responsibilities:

• To build and maintain an effective and supportive working relationship with internal and external stakeholders.
• To understand and apply all contractual requirements as appropriate.
• To own, maintain and update the site CAFM system in relation to all planned and reactive tasks under their control.
• To ensure all maintenance activities are carried out against the planned schedule.
• Regular reporting on service delivery, equipment and personnel performance, subcontractors.
• Maintain accurate records, data, and reports in line with policy and compliance requirements, ensuring all confidential material is adequately secured.
• Assist the Planning & Coordination Team Leader in maintaining and managing labour sickness in accordance with company policy.
• Services being delivered are in full compliance of Health, Safety and Environmental Regulations.
• Promote a culture of customer service and the meeting of client values.
• Provide training and coaching support to others where required within their current role.
• To carry out other duties within agreed competencies.

Key Requirements:

• Must have FM and Helpdesk experience
• Operational experience of Computer Aided Facilities Management systems (Maximo) is essential for this role.
• Good working knowledge of the Microsoft suite of IT, Word, Excel etc.
• Good attention to detail and an ability to prioritise work effectively.
• Experience in managing subcontractor setting to work processes when signing onto and off site.
• Experience of working in a customer focused environment.
• Good communication and interpersonal skills
• Good written and verbal communication skills
• Ability to manipulate and analyse large amounts of data
• Willingness and aptitude to acquire new skills
• Experience of working in a healthcare environment is beneficial but not essential.

If this role would be of any interest then please do apply for the role below