Customer Engineering Support

Customer Support Executive - Long term Contract Role Location: Warwickshire
Full time on site - 5 days a week

In this role, you'll be at the heart of our customer experience-handling high volume incoming calls, resolving complaints, and ensuring customer queries are managed efficiently and professionally. You'll also play a key part in our operational coordination by scheduling appointments, organising service requests, and keeping internal teams updated.
Key ResponsibilitiesCustomer Contact & Support

• Handle a high volume of incoming calls with professionalism, empathy, and efficiency.
• Provide clear, accurate information and support to customers.
• Log and track all customer interactions using internal systems.

• Manage and resolve customer complaints in a timely and solution focused manner.
• Escalate complex issues to senior team members where necessary.
• Follow up on open cases to ensure customers receive updates and resolutions.

• Schedule appointments, meetings, and service bookings.
• Coordinate with internal departments to ensure smooth workflow and timely delivery of services.
• Maintain and update calendars, schedules, and tracking systems.

• Maintain accurate and detailed customer records.
• Prepare reports and summaries of customer activity or recurring issues.
• Support the wider team with ad hoc administrative duties.

• Experience in a customer service or contact centre environment (high volume calls preferred).
• Strong communication skills-confident, clear, and empathetic.
• Proven ability to handle complaints professionally and constructively.
• Excellent organisational and scheduling abilities.
• Ability to multitask and work effectively under pressure.
• Strong attention to detail and accuracy.