Band 2 Donor Administration Assistant- Belfast

Your new company
A public sector organisation is recruiting for a Band 2 Donor Admin Assistant based in Belfast.
Your new role
As a Donor Administration Assistant, you will be part of the dedicated administration team responsible for managing donor information and supporting the wider operations that ensure a reliable supply of life-saving clinical resources.Working primarily from the organisation's Belfast site, your duties will include:

• Acting as the first point of contact for donors via telephone, email and in-clinic.
• Creating, updating, and maintaining accurate electronic donor records.
• Managing appointment bookings, sending reminders, and contacting donors to ensure donation sessions are fully scheduled.
• Handling eligibility and general enquiries, offering excellent customer service at all times.
• Reconciling donation documents and reporting discrepancies were required.
• Coordinating with internal departments to resolve queries efficiently.
• Supporting the selection and communication process for donors attending donation sessions.
• Assisting with the production of written communications, updates to procedures, and testing new administrative processes.
• Maintaining secure handling and storage of sensitive records in line with organisational policies.
• Keeping up to date with all mandatory training and compliance requirements.

• At least 1 year of clerical/administration experience involving direct interaction with the public
  or
  2 years' administrative experience if the qualification requirement below is not met.
• 4 GCSEs at grades A-C, including English (or equivalent).
• Ability to work flexibly, including evenings, weekends and public holidays.
• Confident using Microsoft Office packages (Word, Excel, Outlook).
• Experience working with the public and providing a high standard of customer service.
• Strong teamwork skills.
• Good attendance record.

• Applicants with relevant administrative or healthcare-based experience may have an advantage.
  
  What you'll get in return
• £12.51 per hour
• Belfast Based
• Fixed term - 3 months initially with the possibility of extension
• 9 to 5, Monday to Friday.