Document Controller / Case Management Administrator

Document Controller / Case Management Administrator
Glasgow
Monday - Friday, 8:30am - 4:30pm or 9:00am - 5:00pm
30,000 - 35,000 (depending on experience)

We are looking for an experienced and detail-oriented Document Controller / Case Management Administrator to support the preparation and formatting of HR documentation for publication in our knowledge base system.

The focus of this role is on formatting, structuring, and quality-checking documents to ensure they meet defined templates, style guidelines, and system requirements prior to upload.

The position requires strong technical proficiency, autonomy, speed, and a consistently high standard of quality, particularly when handling large volumes of documentation.

• Format HR policies, and process documents according to established guidelines and formatting standards

• Ensure consistency in layout, headings, styles, tables, hyperlinks, and overall document structure

• Conduct detailed quality checks prior to and after publication

• Prepare documentation for upload into the knowledge base platform, ensuring formatting and technical compatibility

• Manage high-volume document formatting within defined timelines

• Identify and flag inconsistencies against established guidelines

• Support bulk updates and ongoing documentation maintenance

• 3-5 years of experience in documentation management, content formatting, knowledge management support, or similar roles

• Advanced proficiency in Microsoft Word (styles, templates, document structuring, formatting automation)

• Strong proficiency with Microsoft Office and digital systems; experience with knowledge base platforms is a plus

• Proven ability to work independently in fast-paced, high-volume environments

• Exceptional attention to detail and strong quality control mindset

• Structured, organised, and able to meet deadlines

If you are highly organised, technically strong, and take pride in delivering accurate, high-quality documentation at pace, we would welcome your application.

Search is an equal opportunities recruiter and we welcome applications from all suitably skilled or qualified applicants, regardless of their race, sex, disability, religion/beliefs, sexual orientation or age