Administration Team Leader

Posted:	03/03/26
Recruiter:	Safer Hand Solutions
Reference:	3078350217
Type:	Permanent
Salary:	£28,500 Annual £28,500
Location:	Stone, Staffordshire
Description:	Administration Team Leader This is a fantastic opportunity for an experienced Administrator Team Leader to join a thriving team and company based in Stone, Staffordshire, who I honestly just love recruiting for. You will be working as part of an award winning, well-established family led company, that just genuinely offers and fosters a supportive and forward-thinking work culture. It is somewhere where you will be proud to work, and they ensure all their staff feel valued. They take pride in investing in their employees through continuous personal and professional development, structured progression pathways, and a collaborative work environment. Stone, Staffordshire Fulltime; Monday to Friday 8:30am - 5pm Responsibilities We are looking for an experienced Administration Team Leader to support the day-to-day operations of the companies field-based employees. This is a key role responsible for coordinating workloads, supporting external/field based employees and Managers, and ensuring that all administrative processes are carried out accurately, efficiently, and in full compliance with legislation. You will lead a small team of Administrators, ensuring they provide high-quality operational support while continuously improving allocation processes and overall performance. Coordinate and oversee daily case allocation and review for all external employees Lead, manage, and support a small team of Administrators Monitor performance across the using trackers and performance reports Audit allocations and deallocations to ensure accuracy, compliance, and best practice Liaise daily with wider teams Manage and develop the private client workload, ensuring all enquiries are logged, responded to, and followed up in a timely manner Maintain strong client and private client relationships to ensure consistently high service standards Provide real-time workload data for weekly planning meetings Review certificates and coordinate certifications and re-certifications Work collaboratively with other departments across the business Support with spreadsheet creation, updates, and reporting Assist with daily, weekly, and monthly planning Complete general administrative duties and ad-hoc business requests Requirements To be considered for the role of Administration Team Leader, you will have proven experience in a similar position with experience leading or managing a small team, plus overseeing wider operations of external services. In addition to this, as the Administration Team Leader, you will also demonstrate: Strong working knowledge of Microsoft Office Excellent written and verbal communication skills High attention to detail and accuracy Strong organisational skills with the ability to manage multiple priorities Confident, personable, and professional communication style Flexible, self-motivated, and proactive approach Able to work effectively as part of a collaborative team If you have previously worked in debt collection / enforcement this would be a bonus, but not necessary! Additional Information 25 days annual leave plus bank holidays Mandatory office shutdown between Christmas and New Year (uses 4 days holiday) Company pension scheme A certified Great Place To Work Eye care vouchers Mental health support, including Mental Health Champions and free counselling Employee benefits platform with a wide range of discounts Regular company social events Company sick pay scheme Free secure on-site parking Excellent transport links Caring, inclusive, and people-focused culture. Active investment in career development and clear pathways for career progression. Their aim is for the business and it's employees grow together. This is an excellent opportunity for an experienced Administration and Team Leader professional looking to take on a pivotal coordination role within a supportive and well-established organisation. To find out more, call Safer Hand Solutions and ask for Hannah Kirk, or apply today to be considered for the role. Please note, Safer Hand Solutions are acting as an employment agency on behalf of a client and by applying you agree to register with us and for us to hold your details on file. Due to the volume of applications, we may only contact applicants directly who have been successfully shortlisted but may also contact you in regards to any other suitable vacancies.
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Administration Team Leader

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