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Receptionist / Administrator

Posted: 03/03/26
Recruiter:Hays
Reference:3078080442
Type:Contract
Salary:£13 Annual
Location:Durham
Description: Are you looking for a new assignment to start immediately?

Your new company
Our client, a leading student accommodation provider, is seeking a confident and customer-focused Reception & Administration Assistant to join their on-site team. This is a highly visible, front-of-house role ideal for someone who loves supporting others, thrives in a fast-paced environment, and takes pride in delivering exceptional service to students, visitors, and residents.
Your new role

  • Deliver a warm, professional reception service to all students and visitors.
  • Handle enquiries via phone, email, website and in person with accuracy and care.
  • Manage visitor sign-in/out, issue passes and oversee student check-in and check-out processes.
  • Organise key/fob distribution, returns and replacements.
  • Support open days, viewings, student events and promotional activities.
  • Sort, log and distribute mail and parcels.
  • Provide general admin support including scanning, filing and maintaining databases.
  • Follow debt recovery procedures and liaise with students/guarantors about overdue rent.
  • Manage meeting room bookings and set-up (AV and refreshments as required).
  • Ensure contractor sign-in and health & safety processes are followed.
  • Log maintenance issues, prioritise and monitor progress to meet service KPIs.
  • Handle customer complaints professionally and support continuous service improvement.
  • Assist with basic property upkeep to maintain clean, presentable communal areas.
  • Be alert to student welfare concerns and report issues promptly.

    • What you'll need to succeed

  • Excellent communication and customer service skills
  • Organised, proactive and able to multitask
  • Confident handling busy reception and admin duties
  • A positive attitude and genuine desire to support the student experience
    • What you need to do now
    If you're interested in this role, click 'apply now' to forward an up-to-date copy of your CV, or call us now.
    If this job isn't quite right for you, but you are looking for a new position, please contact us for a confidential discussion about your career.
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