Sales Administrator

SALES ADMINISTRATOR

DE74, DERBYSHIRE

£27,000 - £29,000

MONDAY FRIDAY 9:00AM 5:30PM

LOOKING FOR SOMEONE TO START ASAP

The Role

The role is responsible for managing and processing customer quotation requests via the Cargo booking platform within the fast-paced airfreight and airline industry. This includes proactive telephone and email follow-up to maximise conversion rates, enhance customer engagement and deliver exceptional service across all customer segments.

Working collaboratively within a high-volume quotations team, this position requires strong communication and coordination with internal departments, client airlines, freight forwarders and overseas agents. A solid understanding of airfreight operations and airline industry processes is essential to ensure seamless service delivery, accurate pricing, capacity management, and strong commercial outcomes in a dynamic aviation environment.

Duties

• Process new sales quotations by accurately reviewing customer shipment requirements
• Preparing competitive and compliant pricing
• Entering quotes into the Cargo booking platform in line with commercial guidelines and service standards
• Provide timely and professional responses to customers at all levels
• Ensuring quote details are clearly communicated
• Ensuring customer enquiries are addressed promptly and service expectations are consistently met or exceeded
• Conduct proactive telephone and email follow-up with customers to clarify requirements
• Support with answering questions, progress quotations and maximise conversion of quotes into confirmed bookings
• Work collaboratively within a high-performing team managing a large volume of daily quotation activity
• Maintaining accuracy, efficiency and responsiveness in a fast-paced operational environment
• Communicate effectively across internal departments
• Liaise closely with client airlines and agents both locally and overseas to coordinate capacity, resolve issues and support successful shipment execution

Experience Required

• Good customer care skills
• Good written and verbal English
• Accuracy and attention to detail
• Good organisational skills
• An ability to work under pressure
• An ability to work independently and as part of a team.
• Strong administrative skills

EMA25