Business Support

Do you want to join a friendly and supportive team committed to delivering outstanding services for children and families?

We are seeking a proactive and experienced temporary Business Support Officer to join our Family Hubs team within Dudley Children Services. This is an excellent opportunity to work collaboratively with families, internal departments, and partner agencies to support the delivery of key initiatives such as the Best Start in Life Strategy.

Key Responsibilities

• First point of contact at Family Hubs for all families, partner agencies, and colleagues.
• Provide high-level administrative support to enable the effective delivery of Family Hubs services.
• Monitor shared inboxes.
• Attend meetings and produce notes.
• Comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, petty cash, purchase card reconciliation in line with audit requirements.
• Provide comprehensive finance support, including obtaining quotes, processing purchase orders, invoicing, receipting, reconciliation, petty cash, banking, and income collection.
• Input and interrogate data systems and produce statistical reports.
• Manage room bookings.
• Conduct staff well-being checks.
• Conduct inventory and health and safety checks.
• Report building repairs.
• Contribute to service planning and delivery.
• Support recruitment processes and organise cover arrangements.
• Ensure compliance with council policies including safeguarding, data protection, and health & safety.

About You

You will have/be:

• NVQ Administration Level 3 (or equivalent).
• Proven experience in delivering effective business support services
• Proven experience in delivering effective customer service in a front facing role working with internal teams, external agencies, and the public.
• Confidence dealing with a range of sensitive and complex circumstances in an empathetic and professional manner.
• Strong organisational and communication skills.
• Independent, and able to manage competing priorities in a fast-paced environment.
• Confidence in managing financial procedures, ICT systems, and packages.
• Knowledge and understanding of GDPR and Freedom of Information.
• The ability to work flexibly and collaboratively across teams.
• You may be required to undertake other duties appropriate to the grade and participate in training and development as required.

What We Offer

• A supportive and inclusive working environment.
• Opportunities for professional development and training.
• The chance to make a meaningful impact in the lives of children and families in Dudley.

Connect2Dudley is a trading style of Dudley & Kent Commercial Services LTD - A joint venture between Dudley Metropolitan Council & Commercial Services Kent Ltd. Connect2Dudley is an equal opportunities Employment Agency & Business. It positively encourages applications from all suitably qualified and eligible candidates.