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Housing Referrals Administrator

Posted: 23/02/26
Recruiter:Hales Group
Reference:3074441197
Type:Permanent
Salary:£26,788 Annual
Location:Diss, Norfolk
Description: Housing Referrals Administrator
Location: Diss (with travel to head office in Bury St Edmunds)
Salary: £26,788 per annum
Contract: Permanent, Full time
Hours: 9:00am to 5:00pm, Monday to Friday

About the Role

We're looking for a proactive and people centred Housing Referrals Administrator to join our clients Housing & Support team. This is a varied and impactful position, balancing the needs of prospective customers, landlords, and partner agencies. You'll be responsible for managing incoming housing referrals, delivering a successful matching service, and promoting additional services to landlords.
This is an excellent opportunity for someone who thrives in a fast paced environment and enjoys building relationships.

Key Responsibilities
  • Review new applications, interview prospective customers and assess suitability in line with policies.
  • Manage and deliver high quality landlord and tenant matches, ensuring positive outcomes.
  • Provide virtual support to landlords and tenants during the first 6 months of their placement.
  • Promote and sell cleaning and maintenance services to landlords.
  • Ensure accurate documentation and compliance with policies.
  • Maintain minimal empty home numbers, ensuring rooms are let efficiently.
  • Support customers to access relevant services and secure accommodation.
  • Work collaboratively with internal teams, external stakeholders, and commissioners.
  • Produce high quality written reports for internal and external audiences.
  • Take part in the on call rota as required.
Experience & Skills required:
  • Experience supporting home seekers, including individuals with complex needs.
  • Strong background in person centred support.
  • Highly organised, able to prioritise workloads and meet deadlines.
  • Excellent communication and interpersonal skills.
  • Confident using Microsoft Word, Excel, Outlook, PowerPoint and Teams.
  • Ability to work both independently and collaboratively.
  • Strong understanding of safeguarding, equality, diversity and inclusion.
  • Ability to maintain professional boundaries.
  • Full UK driving licence and access to a suitable vehicle.
  • Ability to pass and maintain an Enhanced DBS check.
Benefits:
  • 28 days plus 8 bank holidays, increasing to 30 days plus 8 bank holidays after two years of service.
  • Flexible working hours providing 37.5 hours are completed throughout the week.
  • A Hub Home Roam approach allowing for flexibility in your working practices to support a work/life balance.
  • A 6% employer pension contribution, only requiring a 2% contribution from you.
  • Life Assurance - 3x your annual salary.
  • Health Cash Plan, where you can claim back Optical / Dental / Physio and other medical expenses for you and your family.
For more information on this position, please contact Megan Reeve in the Diss office.

Recruiting now

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