Call Quality Coordinator / Administrator

Part-Time 30 hours per week 4 days

Salary 26,000 pro rata
3 days in the office 1 day WFH after probation
5% Pension 23 Days Holiday (pro rata)

We are looking for a detail-focused and proactive Business Improvement Administrator to join a Business Improvement team for a growing business in Halifax.

This is an excellent opportunity for someone who enjoys analysing information, improving processes and working collaboratively across departments. You will play a key role in supporting quality assurance activity and driving continuous improvement across the organisation.

Working closely with the Business Improvement Manager, you will conduct quality audits, analyse findings and support teams to implement meaningful improvements. Your work will directly contribute to raising service standards, improving operational efficiency and strengthening overall performance.

Quality Assurance & Reporting

• Conduct audits across call quality, CRM data and client meetings

• Analyse findings and present clear, actionable insights

• Share feedback with managers and support corrective actions

• Track actions through to completion and maintain accurate QA records

• Support the creation of dashboards and performance reports

Process Improvement

• Contribute to the development and refinement of QA processes

• Expand QA coverage across departments

• Support training and staff development linked to QA outcomes

• Identify opportunities to enhance quality standards and reduce failure rates

Collaboration & Projects

• Act as a point of contact for QA-related queries

• Build strong working relationships across teams

• Provide administrative support to business improvement projects

• Track milestones and flag delays where necessary

Compliance & Documentation

• Ensure QA activities align with internal policies and regulations

• Support audit readiness and compliance reviews

• Maintain clear, up-to-date QA procedures

• Analytical mindset with excellent attention to detail

• Confident presenting findings to different audiences

• Proficient in Microsoft Office, particularly Excel

• Experience with CRM systems beneficial

• Experience in Quality checking calls, administration or Learning and Development

Please click apply or call Rachel for more info on (phone number removed)

Huntress Search Ltd acts as a Recruitment Agency in relation to all Permanent roles and as a Recruitment Business in relation to all Temporary roles.

We practice a diverse and inclusive recruitment process that ensures equal opportunity for all we work with, irrespective of race, sexual orientation, mental or physical disability, age or gender. As an organisation, we encourage applications from all backgrounds and will ensure measures are met when required, to allow a fair process throughout.

PLEASE NOTE: We can only consider applications from candidates who have the right to work in the UK.