Administrator / Customer Service Executive

Are you experienced within the Travel Industry? Do you have experience working on flight bookings? Looking for a back-office role within the Industry? We have the role for you!

We are working with a Luxury Tour Operator, who are looking for a Flights Administrator / Customer Service Executive to join their lovely team in London.

As a Flight Administration / Customer Service Executive, you will support Direct Clients and Travel Agent Partners with professionalism and a friendly approach at all times. This role is primarily back-office focused, where you will share our passion for luxury travel and river cruising. You will assist in managing flight-related administration, ensuring accuracy and efficiency, while delivering exceptional customer service.

Key Responsibilities

• Review and maintain flight bookings made by our Reservations Team through our website and Air Consolidator partners, ensuring accuracy and compliance with company standards
• Action schedule changes promptly in the best interest of clients and business requirements
• Respond to Customer Service & Sales email requests within expected timeframes, updating flight bookings as required
• Support the Flight Desk Team and Customer Service & Communication team during crisis calls
• Confidently use Microsoft programs, especially Excel, for day-to-day workload, tasks, and data entry
• Share knowledge and collaborate with team members to improve processes and outcomes
• Maximise every opportunity to enhance customer experience and support revenue growth
• Deliver exceptional service to discerning customers who book high-value trips

Experience Required?

• Minimum of 1 year travel industry experience
• Strong Airline knowledge
• GDS knowledge (desirable)
• Exceptional customer service skills
• Excellent written and oral communication competency
• High attention to detail and accuracy
• Ability to work under pressure and adapt to changing priorities
• Confident with Microsoft programs

The package:

• Salary - circa 26,00
• Flexible workplace culture with hybrid working model
• 5 weeks of annual leave plus bank holidays
• Learning Allowance, access funds to use towards your learning and development
• Experience our premium products through familiarisation trips
• Opportunity to Work From Anywhere for up to 20 days per year
• Opportunities for giving back through our One Tomorrow Foundation and volunteer leave
• Paid Parental Leave
• Employee Assistant Program
• Family and Friends travel discounts
• Highly engaged team and great company culture

Interested?

Please click APPLY now, or contact (url removed)