MES Customer Support Coordinator

Job Title: MES Customer Support Coordinator

Location: Worcester Royal Hospital

Contract: 6 months initial contract

Hours: 37.5 hours per week

Pay Rate: 15 p/h PAYE

Randstad Sourceright is seeking a MES Customer Support Coordinator to work on behalf of Siemens Healthineers.

This administrative role involves supporting the service's functions by ensuring all assigned tasks and responsibilities are performed accurately and efficiently. The Coordinator will be responsible for communicating with both internal and external service stakeholders and providing support to colleagues.

Key Responsibilities:

Helpdesk and Job Management:

• Serve as a primary Helpdesk contact, fulfilling all contractual requirements.
• Prioritise engineer jobs based on customer needs and contract specifications.
• Provide continuous follow-up on jobs, delivering accurate and timely feedback to customers.
• Review ongoing work, identify any service failures impacting the MES, and escalate to the Senior MES Team as necessary.
• Schedule routine maintenance jobs and accurately record and input all required reports for customer presentation after Preventive Planned Maintenance (PPM) completion.

Administrative and Organisational Support:

• Deliver confidential and reliable administrative support to the entire MES Team.
• Raise purchase orders for all activities necessary to meet contractual obligations.
• Maintain up-to-date individual training records.
• Handle any other duties appropriate to the role, as required, to meet the Company's operational needs across multiple sites.

Equipment and System Management:

• Maintain a thorough working knowledge of the Equipment Asset Management (EAM) system.
• Coordinate the servicing of medical equipment with external suppliers and Trust staff, ensuring all relevant information is accurately logged in the EAM.

Stakeholder and Compliance

Relationship Management:

• Develop and sustain strong working relationships with customers, internal teams, and suppliers at all levels.
• Foster long-term, constructive engagement with NHS clinicians, staff, and management at appropriate levels, in line with Company objectives and Values.

Compliance:

• Ensure all working practices strictly adhere to Siemens' contractual obligations, defined processes, and personal performance targets.
• Consistently comply with all relevant work instructions, the quality policy, codes of conduct, and health and safety policies.

Experience required:

• Proven experience in a fast-paced office setting.

• Excellent written and verbal communication skills, with the ability to interact effectively with customers and colleagues at all levels.

• Strong organisational abilities and meticulous attention to detail.

• Good computer literacy, including proficiency with Microsoft Office and other MS Windows applications.

• Basic understanding of commercial and financial principles.

• Ability to work proactively and independently as a self-starter with minimal supervision.

• A flexible approach to work.

• Capability to collaborate effectively with people from diverse cultural backgrounds.

• A genuine interest in the healthcare sector.