Clerical Officer - Ballymena

Clerical Officer - Northern Ireland Housing Executive - Ballymena

Join the team at the Northern Ireland Housing Executive in Ballymena as a Clerical Officer and provide essential administrative support to help ensure the smooth and efficient delivery of services. This is a great opportunity to build experience within a busy public sector environment while supporting day-to-day operations and delivering a high standard of customer service.

About the role:

• £13.05 per hour
• Housing Centre, Adelaide Street, Belfast
• 37 hours a week, Monday - Friday 9am - 5pm
• Holidays: 35 days pro rata
• Duration: Temporary, ongoing
• Please note closing date for this vacancy is 19th February 2026 - however you can register your interest for other upcoming vacancies by applying today

What you'll be doing in this role:

• Provide timely administrative and co-ordination support and other ad hoc duties as required
• Input data, maintain records and set up databases
• Drafting responses to letters and complaints on behalf of the Business Area Manager
• Using telephony system to answer calls and making outbound calls to gather information
• Using Board app to triage and allocate work
• Monitoring of inboxes

What requirements are needed for this role:

• 5 GCSEs to include Maths and English
• 1 year's relevant experience in a similar role, delivering excellent customer service
• Strong IT skills including Microsoft packages, communication skills, and organisational skills
• Ability to work on own initiative
• As part of the reference checking and vetting process for this position you will be requested to undertake a Basic AccessNI Disclosure. Having a criminal record will not necessarily be a bar to obtaining a position

Riada Resourcing is an equal opportunities employer.