Medical Receptionist

RECEPTIONIST

Fitzrovia, London Full-Time, On-Site Salary: circa £30,000 per annum

About the Organisation

Our client is a specialist healthcare facility providing integrative ancillary oncology services to patients. Their approach is centred on supporting those undergoing cancer treatment through a range of complementary therapies, including IV therapies, photobiomodulation, Hyperbaric Oxygen Therapy (HBOT), and hyperthermia treatments. The clinic is committed to delivering compassionate, holistic care in a warm and nurturing environment.

The Opportunity

We are seeking a warm, professional, and highly organised Receptionist to become the welcoming face of this exceptional clinic. As the first point of contact for patients and visitors, you will play a vital role in creating a positive, supportive atmosphere while ensuring the smooth day-to-day operation of the clinic.

You will bring genuine empathy and understanding, combined with a bubbly and uplifting personality, to help create an encouraging environment for patients during what can be challenging times. From managing enquiries and scheduling appointments to coordinating with third-party providers, your contribution will be central to delivering a seamless and nurturing experience for everyone who walks through the door.

Key Responsibilities

• Front Desk Management: Serve as the first point of contact, welcoming patients and visitors with warmth, professionalism, and positivity.
• Enquiry Handling: Respond to enquiries via phone and email, providing accurate information and escalating complex queries as needed.
• Appointment Scheduling: Manage the clinic's diary, schedule patient appointments, and coordinate with medical staff to ensure an efficient workflow.
• Daily Operations: Monitor and manage same-day schedules, addressing any adjustments or patient needs promptly.
• Coordination: Liaise with third-party providers to arrange blood tests, scans, and other patient services.
• Administrative Support: Manage patient intake processes, maintain accurate records, handle correspondence, and assist with wider administrative duties to ensure smooth day-to-day functioning.

Skills & Experience

The ideal candidate will bring:

• Proven experience in a customer-facing role; prior reception experience is strongly preferred
• Previous experience within a healthcare setting is desirable
• Proficiency in scheduling and booking systems
• Familiarity with standard office software, including email platforms
• Excellent verbal and written communication skills
• A genuine ability to connect with patients facing health challenges, providing compassionate and empathetic interactions
• A bubbly, positive demeanour that contributes to an uplifting clinic atmosphere
• Strong organisational and multitasking skills with excellent attention to detail
• Composure and adaptability in a dynamic, fast-paced environment
• A collaborative, team-oriented approach

What's on Offer

• Salary of circa £30,000 per annum
• A genuinely welcoming and supportive working environment
• The opportunity to make a meaningful difference to patients' lives every day
• Ongoing opportunities for professional development and growth within the healthcare sector

Interview Process

The selection process will consist of an initial telephone interview, followed by a face-to-face meeting at the clinic.

This position is subject to the Rehabilitation of Offenders Act 1975, requiring a Disclosure submission to the Disclosure and Barring Service (DBS) for any prior convictions.

Join us at BSR Health, a specialist healthcare agency. For inquiries or more information about this role, please don't hesitate to reach out.