Sales Administrator

Sales Administrator

Stourbridge

40 hours per week

Monday Friday

£25,000 per annum

Temp-perm

Our client is seeking an organized and customer-focused Sales Administrator to join their team and provide essential administrative support to the Sales function. This position plays a key role in ensuring smooth sales operations and consistently high levels of customer service. The successful candidate will be responsible for managing sales documentation, processing orders, maintaining customer records, coordinating internal communication, and supporting day-to-day sales activities.

Key Responsibilities:

• Accurately process sales orders, quotations, and invoices in a timely manner.
• Maintain and update customer records and portals.
• Handle customer enquiries, complaints, and follow-ups in a professional and customer-focused manner.
• Monitor and respond to enquiries via shared mailboxes and MS Teams channels.
• Process customer sample requests, arrange postage, and coordinate despatches as required.
• Process warranty claims in line with company procedures.
• Liaise with internal departments to ensure a smooth customer journey and prevent delays.
• Escalate any issues or delays promptly to the Planning and Sales Administration Supervisor.
• Maintain accurate records and documentation at all times.
• Support data management and reporting activities.
• Ensure a consistently high level of accuracy and attention to detail across all administrative tasks.

Essential Experience & Skills

• Previous experience in a Sales Administration, Sales Support, or similar administrative role.
• Strong working knowledge of Microsoft Office, particularly Excel, Word, and Outlook.
• Experience using CRM systems and maintaining accurate customer records.
• Excellent written and verbal communication skills.
• Strong organisational abilities with proven multitasking skills.
• High level of attention to detail and accuracy.
• Ability to manage workload effectively and meet deadlines.
• Confident working independently as well as part of a team.
• Strong problem-solving skills with a proactive approach.
• Customer-focused mindset with a professional telephone manner.
• Good understanding of basic sales processes and customer service principles.
• Ability to handle confidential information with integrity and discretion.

What happens after you apply for this role?

Applications will be reviewed within 3 working days, however as we are receiving high levels of applications, if you have not been contacted after 5 days of sending your CV unfortunately your application has been unsuccessful on this occasion. If successful you will be contacted by a Consultant to discuss your application and CV further. There ll also be a chance for you to ask us any questions you may have about the role.