Helpdesk Administrator

Helpdesk Administrator

£25,000 - £30,000 per annum

Location: Sutton Coldfield Office based 5 days a week

House: Monday to Friday 40 hours

Holidays: 24 days holiday + Bank Holidays

Our client is seeking an experienced Helpdesk Administrator to support a growing business, delivering high-quality planned and reactive maintenance services to commercial clients. This role will support engineering teams and management with job scheduling, client coordination, procurement, and general administration.This is an excellent opportunity for a proactive administrator who enjoys a fast-paced, problem-solving environment and wants to develop their career within a growing business.

What's in It for You?

• Competitive salary
• Generous holiday entitlement and auto-enrolment pension
• A positive, team-focused working environment
• Opportunities for long-term career progression in a growing business
• Full training and support provided to help you thrive in the role

Key Responsibilities

• Support daily and weekly job scheduling for engineering teams
• Liaise with engineers, clients, and internal stakeholders to ensure smooth delivery of services
• Manage planned and reactive maintenance jobs
• Handle procurement tasks related to service delivery
• Maintain accurate job records and documentation
• Manage client accounts and provide administrative support
• Assist with quotes, completion certificates, service reports, and invoicing
• Ensure all work is completed in line with Health & Safety regulations

What We're Looking For

• Experience planning and managing engineering schedules
• Strong understanding of the job lifecycle (quotes through to invoicing and completion)
• Excellent organisational and administrative skills
• Strong communication skills, both written and verbal
• Ability to work effectively in a fast-paced environment
• Professional, self-motivated, and highly organised
• Comfortable taking initiative and working independently or as part of a team
• Detail-oriented with high standards of service delivery
• Keen to expand their industry knowledge and skillset
• Confident communicating with clients, engineers, and senior management

Job Ref: EN1059

Hollyfield Personnel do not contact or write to unsuccessful candidates. If you have not heard anything from Hollyfield Personnel within 5 - 7 working days of your application, you should presume that your application was unsuccessful. By applying for this vacancy, you are giving permission for Hollyfield Personnel to contact you and retain your details.