Customer Service

This is an excellent opportunity for a Customer Service professional to join a leading luxury travel company in South East London. This role will not be high volume, but you will be working with high net worth clients.

Client Details

They are a very well established luxury travel company in South East London. They are very niche, but incredibly well respected in their industry.

Description

• Act as the first point of contact for customer inquiries, ensuring prompt and effective communication.
• Provide administrative support to the secretarial and business support department.
• Manage customer accounts and maintain accurate records.
• Resolve issues in a professional manner.
• Prepare reports and documentation as required.
• Assist in improving customer service processes and procedures.
• Maintain confidentiality and adhere to company policies.

Profile

A successful Customer Service professional should have:

• Previous experience in a customer service or administrative role within professional services.
• Strong organisational and multitasking abilities.
• Excellent communication and interpersonal skills.
• Attention to detail and accuracy in handling tasks.
• Proficiency in relevant software and tools.
• A proactive approach to problem-solving and customer satisfaction.
• Ability to work both independently and collaboratively within a team.

Job Offer

35,000 to 40,000 depending on the candidate