Customer Service & Transport Planning Administrator

Customer Service & Transport Planning Administrator

Location: Office based, M40 2AF
Salary: £28,000 - £33,000 per annum depending on experience
Contract: Full Time, Permanent
Hours: Monday to Thursday 8.30am-5.30pm Friday (phone number removed)pm (One 4 pm finish per month)
Benefits: Bonus scheme, Yearly performance bonus, Private medical insurance after 12 months, Employee discount, Company events, Free on-site parking, Modern office environment, Food provided, Growth and development opportunities.

About Us:

Mauser MDL is an independent SBU that is part of the global MAUSER Group. We are a fast-paced, customer-centric and supportive business with the flexibility of a small company and the backing of a much larger organisation.

Our goal is to build a driven workforce because we believe people who care are the key to a successful business. As we continue to grow, we are looking for committed individuals who want to develop with us and help us become the best in the industry.

Job Role:

We are seeking a proactive and highly organised Customer Service & Transport Planning Administrator to join our busy and growing industrial packaging business.

This is a varied and fast-paced role combining customer service, transport planning and general office administration. You will be responsible for managing customer relationships, processing orders, coordinating transport routes, supporting accounts functions, and ensuring internal processes are followed accurately.

The role requires someone who is confident on the telephone, comfortable working under pressure, and able to manage multiple priorities effectively.

Key Responsibilities:

Customer Service & Sales Support:

• Process customer orders using SAGE50 and manage B2B relationships
• Handle customer queries, non-conformances, and weekly ring rounds
• Keep customers updated on orders and collections
• Work with the sales team to support business growth

Transport Planning & Logistics:

• Plan driver routes and coordinate with production and site supervisors
• Manage driver communications, paperwork, and working hours
• Liaise with hauliers and ensure KPIs are met
• Organise product transfers and cover transport duties as needed
• Maintain vehicle checks, transport maintenance, and collection records

Administration & Reporting:

• Manage stock control, deliveries, and purchase orders via SAGE and Excel
• Maintain supplier/product records and support month-end accounts
• Produce monthly reports for senior management
• Conduct office stock takes and support paperless system implementation

Knowledge, Skills & Experience:

Essential:

• Previous experience using SAGE Line 50 / SAGE50
• At least 3 years B2B customer service experience
• Previous experience in logistics transport planning or customer service.
• Excellent verbal communication skills confident on the telephone
• Strong organisational and time management skills
• Ability to multi-task and work under pressure
• High attention to detail and ability to follow procedures
• Strong IT skills including Excel, Outlook and PowerPoint
• Self-motivated, proactive and solution-focused approach
• Professional, reliable with excellent time and attendance

If you feel you have the necessary skills and experience to be successful in this role, click on APPLY today, forwarding an up-to-date copy of your CV for consideration in the first instance.

No agencies please.