Head of Student Administration

Reference number: JR253097

Location: Remote Working with occasional attendance at a central Leeds Office

Working pattern: Full Time, 37.5 hours per week

Contract Type: Permanent

Number of roles: 1

Salary: £44,000 per annum

We are looking for a Head of Student Administration to join our team.

Role Summary

Kaplan Open Learning is seeking to appoint a Head of Student Administration. This new role will take responsibility for managing the Student Administration services across the organisation. We are committed to delivering academic provision and high-quality student experiences to transform students' lives and careers. You will help us to achieve this by providing expert advice and leadership across areas of student administration, including, Exam Boards, Academic Integrity, Extenuating Circumstances, Late Submission of Coursework, and Course Committees procedures

What you'll bring to the role

Essential Requirements

• Bachelor's degree or experience of working in the UK higher education sector in a role related to Boards of Examiners, Academic Integrity or Extenuating Circumstances.
• Evidence of line management experience.
• Excellent standard of digital literacy in Microsoft Office (Word, Excel, PowerPoint, Teams), and Zoom,
• Good organisational, prioritising and written communication skills
• Meticulous attention to detail and ability to work under pressure with a variety of competing deadlines
• Ability to manage own workload and that of a team through effective prioritisation, delegation and good organisational ability.

Desirable Requirements

• Knowledge of UK higher education academic quality and standards procedures.
• Demonstrable understanding of Higher Education programme structures
• Ability and commitment to show resilience in a challenging and fast-moving work environment

What we do

Kaplan Open Learning is one of the world's largest and most experienced providers of online degree education. We currently work with two UK partner Universities to deliver undergraduate and postgraduate degree programmes. Our students complete their studies through online learning using our interactive virtual classroom with rich multi-media resources which provide a gateway to a learning community supported by a dedicated academic and professional services team.

Our mission is to continue to transform students' lives and careers by delivering and expanding our suite of innovative, industry led and career enhancing higher education programmes.

What we offer

As well as a competitive salary, hybrid/home working where possible, and paths for career progression, we offer a comprehensive benefits package that includes:

• 28 days annual leave
• Big discounts on Kaplan courses for you and your family
• 24/7 confidential helpline providing counselling and other support services
• Company pension contributions
• Maternity, Adoption, Shared Parental and Paternity/Partner pay which is well above statutory levels
• Medicash Health Cash Plan

Please note that the annual leave entitlement will be calculated on a pro rata basis if the role is part time.

How to apply

Please apply with CV and cover letter no later than 11pm on Friday 20th February 2026. Note, we recommend that you apply at the earliest as we reserve the right to close the role before the closing date if we have gathered a suitable shortlist.

In your covering letter please answer the following questions as part of your application to help us understand how your experience relates to the role:

• What is your experience of managing a team and enhancing or automating processes to improve efficiency? (100 words maximum)
• What is your experience of Boards of Examiners, Academic Integrity or Extenuating Circumstance procedures in Higher Education? (100 words maximum)