Account Services Administrator

Our client is a leading international bank based in London seeking an Account Services Officer to support account service operations and electronic banking activities within a regulated financial services environment. Candidates must be fluent in Mandarin and English. The role is office based, five days per week.

Role purpose

To conduct account service operations and departmental activities, handling customer enquiries and supporting operational processes in line with local regulatory requirements, Head Office standards and internal policies. The role also contributes to testing and implementation activity for electronic banking products and wider operational projects.

Key responsibilities

• Manage account service operations including account opening and closure, FX, remittances, internal transfers, e-banking maintenance and static data updates

• Maintain accurate client records and documentation in line with regulatory and internal policy requirements

• Handle customer enquiries relating to account services and electronic banking products, resolving issues in a timely manner

• Support internal and external operational reporting requirements

• Assist with compliance-related activities including AML reviews, SCV checks and data governance tasks

• Participate in product testing for Corporate Internet Banking, Corporate Mobile Banking and Global Cash Management platforms

• Support system upgrades, regulatory change initiatives and process improvement projects

• Carry out additional operational duties as required by management

Skills and experience required

• Fluency in Mandarin and English, written and spoken, is essential

• Strong Microsoft Office skills

• Excellent attention to detail with a high level of accuracy

• Strong organisational skills with the ability to prioritise workload effectively

• Good interpersonal and communication skills, able to work across multiple departments

• Accurate reporting capability

• Strong team player with the ability to adapt to changing workflows

Additional information

This is a full-time, office-based role, five days per week. The position requires strong analytical skills, effective planning and organisation, and the ability to operate within a regulated banking environment.

This opportunity is well suited to candidates with banking or account services experience looking to develop their career within a global financial institution.