| Description: |
A residential property management company providing professional and transparent block management services. The business manages service charge properties and works in line with RICS guidelines, landlord and tenant legislation, and the Building Safety Act. This is a key senior role within the business, responsible for overseeing the day-to-day administration of the office while taking ownership of compliance and building safety across the portfolio. You'll manage and support the administration team, ensure systems and processes run smoothly, and play a central role in making sure all properties remain compliant with statutory and health & safety requirements. This role suits someone highly organised, confident managing people, and comfortable taking responsibility for compliance within a residential property environment. Key Responsibilities Office & Team Management -
Managing and supporting the administration team to ensure consistent service delivery -
Delegating workloads, overseeing workflows, and ensuring deadlines are met -
Acting as the first point of escalation for administrative or client-related issues -
Maintaining a professional and well-run office environment Compliance & Building Safety -
Taking ownership of statutory compliance across all managed properties -
Ensuring fire safety, health & safety, and building safety obligations are met -
Maintaining compliance registers including FRAs, asbestos reports, and inspections -
Liaising with contractors, surveyors, and authorities to arrange inspections and works -
Monitoring contractor performance and compliance standards -
Keeping up to date with legislation and implementing changes to processes where required Administration & Systems -
Overseeing Microsoft Office 365 systems including SharePoint and Planner -
Ensuring GDPR-compliant data management and accurate record keeping -
Managing administrative processes such as correspondence, Section 20 notices, and newsletters -
Supporting service charge administration and maintaining accurate documentation -
Identifying and implementing process improvements Communication & Stakeholder Management -
Communicating confidently with leaseholders, freeholders, contractors, and internal teams -
Supporting the Managing Director with reports, meeting minutes, and compliance updates -
Attending online meetings with boards of directors and leaseholders -
Representing the business professionally at all times Experience & Skills Required -
Minimum 5 years' experience in office management, compliance, or property management administration -
Strong understanding of building safety and statutory compliance within residential property -
Proven team management or supervisory experience -
Highly organised with excellent attention to detail -
Confident communicator, able to handle difficult situations calmly -
Strong IT skills, particularly Microsoft Office 365, Word, Excel, and SharePoint -
Able to manage multiple priorities and work autonomously  |
