Insurance Office Administrator

Job Overview

We are an insurance brokerage specialising in a range of employee benefits, including international private medical insurance and other specialist solutions.

We are seeking a highly organised and proactive Insurance Office Administrator to join our growing team. This is an excellent opportunity for someone with around one year of administrative experience within insurance or financial services, who is looking to develop their skills in a professional and fast-paced environment.

The successful candidate will support day-to-day office operations, assist with client administration, and act as a key point of contact between internal teams, clients, and insurers.

Key Responsibilities

• Manage incoming calls with professional phone etiquette and direct enquiries appropriately
• Maintain accurate electronic filing systems, records, and documentation
• Carry out data entry tasks using Microsoft Office, Microsoft Teams, and internal CRM/broking systems
• Assist with scheduling meetings, appointments, and managing shared calendars
• Prepare correspondence, reports, and presentations as required
• Support accounts payable and receivable processes, including invoice processing
• Provide general administrative support to team members and management
• Respond to client enquiries (existing and prospective) via a shared administrative mailbox
• Liaise with insurers to process mid-term adjustments and policy amendments
• Assist with onboarding new clients and organising related documentation and correspondence

Skills & Essential Experience

• Previous Insurance office administration experience (approximately 1 year preferred)
• Strong organisational skills with excellent attention to detail
• Confident written and verbal communication skills
• Proficiency in Microsoft Office (Word, Excel, PowerPoint)
• Ability to manage multiple tasks and work to deadlines in a busy environment
• Professional phone manner and strong customer service skills
• Experience using CRM or broking systems
• Basic understanding of insurance documentation and processes

Personal Attributes

• Well organised and methodical
• Reliable, proactive, and willing to learn
• Able to work independently while contributing positively to a team
• Comfortable handling confidential information

Why Join Us?

This role is ideal for a motivated individual looking to build a career within insurance administration. You will play a key role in supporting the wider team while gaining exposure to specialist insurance products and brokerage operations.

Please note a short screening questionnaire will be required for potential candidates in order to be considered for this role.