Broking Support Administrator

Broking Support Administrator x 2

Cheltenham

Salary c. £30k

Both roles are replacements for current team members who are progressing into Account Handler/Junior Broker roles.

Love detail? Thrive on process? Want a real route into broking? This is your role.

If you want more than "just a support role" - and you're serious about building a career in commercial insurance - this is where it starts.

Our Brokers are the heartbeat of our business - and as Broking Support, you'll be the engine that keeps everything moving. You'll work side-by-side with expert Brokers, helping deliver standout service while building the skills you need to step into an Account Handler or Junior Broker role.

This is a fast-paced, process-driven role with just enough client exposure to keep things interesting - perfect for someone who loves getting things right and wants a clear career path in insurance.

What You'll Be Doing

• Running quotes through open-market portals
• Capturing risk details and producing sharp quotation reports
• Chasing insurers for terms and renewals
• Using Acturis to create policies, raise invoices, and process acceptances
• Handling MTAs like a pro
• Preparing policy packs, cover notes and confirmations
• Creating key docs (No Claims, NDAs, "To Whom It May Concern" letters)
• Keeping data clean, accurate, and compliant
• Jumping into team projects when needed

Must-Haves

• Experience using Acturis
• Some insurance knowledge already under your belt
• Razor-sharp attention to detail
• Strong organisation and time-management skills
• Happy juggling tasks in a busy environment
• A collaborative, team-first mindset

Nice-to-Haves

• Exposure to commercial insurance or client support
• HubSpot experience
• Ambition to move into broking (we LOVE this !)

Why You'll Love It Here

• 30+ days off, including your birthday
• Hybrid working
• Office closed over Christmas (no annual leave needed!)
• 5% employer pension contribution
• Laptop, iPhone & full tech setup
• Monthly allowance for wellness, travel, tech & food
• Private medical insurance (add family if you want)
• Paid volunteering days (up to 10 per year)
• Full insurance training + support to achieve Cert CII
• A genuine, mapped-out route into broking

Our mission of 'Making Recruitment Personal' also means making recruitment fair. As a result, we are committed to reviewing every application with a sense of diversity and inclusion.

We strive to personally connect with each applicant, but due to current circumstances, this is not always possible. If you haven't received a response within 5 working days, please understand that your application has not been successful on this occasion.