Booking Officer

Booking Officer

Location: Birmingham Central
Working Hours: Monday to Friday, 9:00am 6:00pm
Salary: £26,000 £27,000 per annum.

About the Role

We are currently looking for a dedicated and organised Booking Officer to join our busy and fast-paced office environment. This role is ideal for someone who thrives under pressure, enjoys multitasking, and takes pride in delivering excellent customer service.

As a key member of the Bookings Department, you will play an essential role in coordinating interpreting services and ensuring smooth day-to-day operations.

Key Responsibilities

• Answering incoming telephone calls professionally and efficiently
• Taking bookings via phone and email
• Assigning jobs to interpreters using our advanced online portal
• Managing booking requests accurately and in a timely manner
• Ensuring all information is logged correctly and company procedures are followed
• Always providing excellent customer service

Essential Skills & Qualities

To be successful in this role, you must have:

• A professional attitude, particularly when working under pressure
• Exceptional attention to detail.
• Honesty, punctuality, and a strong sense of responsibility
• The ability to use initiative and find efficient ways to complete tasks
• The ability to always follow company policies and procedures
• Basic knowledge of Microsoft Office (Word, Outlook, Excel)
• Excellent written, verbal, and interpersonal communication skills
• Strong problem-solving abilities with a customer-focused mindset
• The ability to multitask and work effectively in a fast-paced environment
• At least one reference from a previous employer

Benefits of Working at AbsolutE

At AIT, you ll be joining a supportive, international, and highly motivated team. We work hard together and take pride in what we do, while offering a positive and rewarding work environment.

Perks of Working at AbsolutE

• Friendly and well-established team
• Opportunities for career progression within the company
• A dynamic international working environment
• Valuable professional experience that enhances your CV
• On-site amenities including a break room, fully equipped kitchen, and parking
• Bar, restaurant, and coffee shop located next to the office
• Walking distance to Birmingham City Centre
• Excellent public transport links, with Snow Hill Station nearby