Help-Desk Administrator

Help-Desk Administrator

My client is a provider of tailored and bespoke domestic gas and renewable engineering projects & maintenance, providing a wide range of specialist technical solutions to a blue-chip client portfolio .

A Helpdesk Administrator is required to provide contract and general administrative support with key duties and accountability's to include (not limited to):

• To manage and plan/schedule and dispatch reactive work orders & PPM to the appropriate engineer(s)
• Handling incoming calls, liaison with existing and/or new clients responding to the enquiries accordingly.
• Raising purchase orders & invoicing
• Raising & Closing of all tasks via the in-house CAFM as required
• Assisting with and raising small-works quotations
• Liaising with sub-contractors & suppliers
• Assisting with financial and compliance requirements
• Provide accurate system reporting and assist with the progression of task SLA delivery and compliance

Candidate Requirements

• The successful candidate will be an experienced within the Building Services Engineering, Facilities Management and/or Construction sectors and/or relevant industry sector due to the nature of the position.
• The successful candidate will be employed in a similar position or will have held similar positions to include, as an example Service Desk Administrator/Helpdesk/Service Desk Planner or relevant equivalent title within the industry.
• Possess a strong knowledge of M&E Maintenance Service Contracts from an Administration, Help-Desk/Service Desk prospective
• Excellent IT system skills i.e. Microsoft Office
• CAFM experience i.e. Big Change would be advantageous

Additional Information

• Monday to Thursday (Apply online only)
• Friday (Apply online only)
• 25 days holiday Plus Statutory Days plus Birthday
• Pension Scheme
• Laptop
• Business Expenses
• Parking
• Up to 30,000