Act as point of contact for all customers and clients ensuring that all queries/ issues are cascaded up to the relevant person, if appropriate.
Provide high quality administrative support to respective service area ensuring the effective operation of systems and procedures.
Input, process, monitor and validate information effectively in a timely manner ensuring accuracy and attention to detail.
Assist with the analysis and monitoring of information/statistics.
Collate information and assist with the preparation reports, documents and proposals for senior staff within the service area as well as routine advice, guidance and assistance as required.
Contribute to the compilation of relevant protocols and procedures for service area.
Assist in the development and implementation of relevant systems within the service area.
Ensure that stationery stock levels are maintained, replenished and stored securely.
Ensure a continual high standard of service is provided to all staff, customers, members of the public and suppliers.
Continually seek to improve the service delivered within your service area by committing to attend personal development training, demonstrating a team work ethic and embracing change.
SPECIFIC FUNCTIONAL RESPONSIBILITIES
Process and deliver all end to end recruitment and selection activities in line with agreed best practice processes, protocols and procedures.
Assist in the resolution of escalated issues coming from the Recruitment and Selection Shared Services Centre
Create and regularly review HRPTS and offline databases & reports to monitor specific recruitment and selection activities required, to identify delivery risks and provide solutions
Communicate system related issues to Recruitment and Selection Team Leader.
Process and audit transactions and data entry, ensuring that the HRPTS system is adequately maintained to ensure accurate recruitment and selection processing and to deliver appropriate data transfer interfacing.
Provide administration support to the Recruitment and Selection Shared Service Centre by ensuring that all end to end recruitment & selection activities are delivered in an effective up to date and accurate manner.
Provide customer service to employees and all levels of staff by receiving and responding to questions regarding systems, policy and procedures
