Customer Operations Administrator

We are seeking a Customer Operations Administrator to support sales and service operations. This is a full time, permanent role working 37.5 hours a week, Monday - Friday.

If you have relevant experience in customer support, order processing, service administration and logistics coordination, please read on.

This role is responsible for delivering high-quality administration and customer support across the full customer journey. You will act as the dedicated administrator for an allocated portfolio of UK customers, ensuring efficient order processing, smooth service activity, proactive communication, and accurate documentation.

Key Responsibilities Sales Administration

• Accurately enter customer orders and resolve order-related queries
• Issue sales order acknowledgements
• Communicate confirmed shipment dates once provided by Planning
• Raise pro-forma invoices for pre-payments and process card payments
• Issue customer invoices following shipment
• Provide administrative support to Sales Account Managers for your assigned customer portfolio

Service Administration

• Send service acknowledgements upon receipt of booking-in information
• Arrange collection of units from customers
• Issue repair quotations to customers
• Raise pro-forma invoices where pre-payment applies
• Raise final invoices upon repair completion and process purchase orders
• Ensure fault reports and final service documentation are issued post-repair
• Arrange disposal of unrepairable units where applicable

Logistics & Compliance

• Arrange UK logistics and liaise with couriers to ensure timely dispatch and collection
• Ensure delivery documentation is complete and recorded

To be considered for this role, please upload your CV or call Naomi on (phone number removed).

Vibe Recruit is acting as an Employment Agency in relation to this vacancy.