Recruiting now
| Posted: | 28/01/26 | |
| Recruiter: | IDA RECRUITMENT LTD | |
| Reference: | 3063422625 | |
| Type: | Permanent | |
| Salary: | £37,000 - £40,000 Annual corporate benefits | |
| Location: | London | |
| Description: | A premium private healthcare clinic based on Harley Street, delivering exceptional clinical care as well as highly professional patient experience, are seeking an experienced Reception Manager (Patient Services) to lead front-of-house operations and ensure the highest standards of service, efficiency and professionalism. This is a permanent role, full-time, all on site, and it pays up to £40k depending on experience. The Reception Manager Role Reporting to the Senior Leadership Team, you will be responsible for the day-to-day management of the Front of House function. You will oversee patient services from first contact to check-out, coordinate complex clinician diaries, support smooth clinic flow, and lead a high-performing team in a fast-paced, high-end healthcare environment. This is a hands-on leadership role requiring excellent organisational skills, attention to detail, and the ability to remain calm and solutions-focused under pressure. Reception Manager Key Responsibilities Patient Experience & Front of House Leadership -Lead by example at reception, delivering a warm, professional and discreet welcome -Ensure a calm, organised and premium environment at all times -Manage complex patient journeys, extended appointments and same-day procedures -Handle sensitive conversations, concerns and complaints with empathy and professionalism Clinic Coordination & Diary Management -Coordinate daily clinic schedules, room utilisation and patient flow -Manage multiple clinician diaries alongside diagnostics and treatment schedules -Liaise closely with clinicians, nursing and administrative teams to ensure clinics run on time -Manage urgent changes, late arrivals and add-on appointments without compromising safety or experience Administration, Payments & Records -Oversee patient registration and maintain accurate EMR records -Manage estimates, deposits, payments, invoicing and end-of-day reconciliation -Ensure clinic letters, reports and follow-up actions are completed accurately and promptly -Monitor and track outstanding actions, recalls and patient communications People Management & Operations -Supervise, coach and support the Front of House team on a daily basis -Assist with rota planning and ensure appropriate cover during busy clinics -Support onboarding and training of new team members -Contribute to SOPs, service standards and continuous improvement initiatives Quality, Compliance & Communication -Ensure compliance with GDPR, confidentiality, safeguarding, health & safety and regulatory requirements -Act as a key communication link between patients, clinicians and senior management -Support audits, inspections and internal quality reviews -Monitor service performance, identify issues and suggest operational improvements About You 2-3+ years experience in a senior front-of-house or patient services role within private healthcare, hospitality or luxury services Proven experience managing busy clinics, schedules and customer-facing teams Excellent written and verbal communication skills with a professional telephone manner Highly organised, detail-oriented and confident using digital systems and payment platforms Calm, discreet and patient-focused with strong leadership presence Working Hours Full-time, on-site role. Flexibility is required for early starts or late finishes on busy clinic or theatre days. | |