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Maintenance & Repairs Admin Coordinator
Property Services
Hours: 37 hours per week (full-time)
Salary: 28,000 per annum
Based in Luton About the Role We're looking for an organised and proactive Maintenance & Repairs Admin Coordinator to provide essential coordination and administrative support within Property Services. You'll act as a key point of contact for repairs and void works, helping to prioritise workloads, support service delivery, and ensure our customers receive a professional, responsive service. You'll also support the Team Leader with scheduling, reporting, and meeting operational targets, while ensuring compliance with health and safety requirements - including Awaab's Law. This is a busy, office-based role, ideal for someone who thrives in a fast-paced environment and enjoys working collaboratively. What You'll Be Doing - Acting as the main point of contact for repairs, voids, and maintenance enquiries
- Coordinating reactive repairs, planned works, and compliance activities
- Logging and managing work orders using internal IT systems
- Liaising with customers, contractors, operatives, and inspectors
- Monitoring progress, prioritising tasks, and maintaining accurate records
- Supporting health, safety, and compliance obligations (including gas, electrical, fire safety, and Awaab's Law)
- Delivering excellent customer service across phone, email, and online portals
- Supporting the Team Leader with scheduling, reporting, and administration
- Gathering and responding to customer satisfaction feedback
- Contributing ideas to improve efficiency, quality, and service delivery
You'll bring: - A strong customer-focused approach with excellent communication skills
- The ability to manage multiple priorities and work to deadlines
- Confidence using IT systems and Microsoft Office (Word, Excel, Outlook)
- A good understanding of property maintenance processes
- Awareness of health & safety and compliance requirements
- A proactive, problem-solving mindset and a willingness to go the extra mile
Essential Criteria - GCSEs (or equivalent) in English and Maths
- Experience in an administration or coordination role within property services
- Strong organisational and planning skills
- Excellent written and verbal communication skills
- Ability to work independently and as part of a team in a fast-paced environment
Desirable: - Knowledge of housing or property maintenance regulations
- Experience delivering service improvements
- Understanding of building maintenance tasks and timescales
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